Food Service Industry Quiz

What measures have restaurants taken to attract new employees post-pandemic?

• Reduced working hours

• Improved working conditions and increased pay

• Hired only experienced staff

• Eliminated benefits

Which type of food service job is best for someone who enjoys interacting with the public?

• Back of house

• Front of house

• Office jobs

• Remote jobs

What is a key skill for success in any food service role?

• Ability to work independently

• Technical skills

• Artistic skills

• Customer service skills

What does the C.A.R.P. technique stand for in handling customer complaints?

• Calm, Assess, React, Plan

• Control, Acknowledge, Refocus, Problem solve

• Consider, Analyze, Respond, Proceed

• Communicate, Act, Resolve, Prevent

How can food service employees advance their careers?

• By working longer hours

• By focusing only on their current role

• By avoiding customer interactions

• By learning about different restaurant systems