Formative Quiz 1: Communication Skills & Workplace Etiquette

What is the primary goal of effective communication?

• To ensure the speaker dominates the conversation

• To understand and be understood

• To confuse the listener

• To avoid conflict

Which of the following is an example of nonverbal communication?

• Writing an email

• Speaking on the phone

• Maintaining eye contact

• Sending a text message

Why is listening an important communication skill?

• It allows you to speak more

• It helps build understanding and trust

• It wastes time

• It is only important in certain jobs

Which of these behaviors demonstrates professionalism at work?

• Using slang in emails

• Being punctual and respectful

• Gossiping about coworkers

• Ignoring deadlines

What should you do if you don’t understand a coworker’s instructions?

• Ignore the task

• Ask clarifying questions

• Make assumptions

• Complain to others

What is the best way to handle criticism at work?

• Take it personally

• Respond with anger

• Accept it constructively and learn from it

What does the "S" in SMART goals stand for?

• Specific

• Simple

• Standard

• Sequential

Which of the following is an example of teamwork?

• Completing a project independently

• Sharing ideas and working together to achieve a goal

• Ignoring coworkers’ input

• Delegating all tasks to one person

What is the purpose of setting SMART goals?

• To make vague and flexible plans

• To create structured, measurable, and achievable objectives

• To limit personal growth

• To focus on short-term achievements only

Which of the following is an example of a SMART goal?

• I want to do better at work.

• I will complete three projects by the end of the month.

• I want to be successful someday.

• I will try harder this week.