RCP Assessment

RCP Assessment

Professional Development

8 Qs

quiz-placeholder

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RCP Assessment

RCP Assessment

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When is the good time to pitch RCP to the customer?

At the time of greeting

During the Solution Demonstration Phase

While exiting

Only when the customer asks

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

RCP warranty period can be extended for up to _____ years after brand warranty (1 year brand warranty)

4

3

2

1

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Maximum extended warranty for mobile phones is for ___________.

6 months

3 Year

2 Years

4 Years

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is covered under Washing Machine RCP?

Failures due to voltage fluctuations

Free gas charging

Excessive vibration & noise problem

Cover

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the brand warranty is for 2 years, then for how many years RCP can be sold?

2

3

4

5

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

While pitching RCP for HETV, which of the following can you explain under coverage? (Multiple answers)

Remote control

Screen Failure

Connectivity ports failure

HDMI Cable

Standby Unit Support

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

For a customer buying AC from the store, which features of RCP about AC can you explain? (Multiple answers)

Free gas filling

Minimal gas charges

AC unit trasnsportation free

AC stand free

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

RCP covers unexpected product failure.


True

False