RCP Assessment

When is the good time to pitch RCP to the customer?

• At the time of greeting

• During the Solution Demonstration Phase

• While exiting

• Only when the customer asks

RCP warranty period can be extended for up to _____ years after brand warranty (1 year brand warranty)

• 4

• 3

• 2

• 1

Maximum extended warranty for mobile phones is for ___________.

• 6 months

• 3 Year

• 2 Years

• 4 Years

Which of the following is covered under Washing Machine RCP?

• Failures due to voltage fluctuations

• Free gas charging

• Excessive vibration & noise problem

• Cover

If the brand warranty is for 2 years, then for how many years RCP can be sold?

• 2

• 3

• 4

• 5

While pitching RCP for HETV, which of the following can you explain under coverage? (Multiple answers)

• Remote control

• Screen Failure

• Connectivity ports failure

• HDMI Cable

• Standby Unit Support

For a customer buying AC from the store, which features of RCP about AC can you explain? (Multiple answers)

• Free gas filling

• Minimal gas charges

• AC unit trasnsportation free

• AC stand free

RCP covers unexpected product failure.

• True

• False