
Flow Pengajuan Complaint Bangunan Masih Garansi (Non-ST)
Quiz
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Other
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Professional Development
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Practice Problem
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Medium
Quin S
Used 3+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang harus dilakukan oleh Agent saat customer mengajukan complaint bangunan namun tidak bersedia untuk di visit?
Tetap membuat ticket Request - Cek Komplain
Langsung membuat ticket Complaint- Bangunan
Membuat ticket Internal Process - Cek Komplain
Menginformasikan kepada CRT
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang harus dilakukan CRT/IRC/HO jika terdapat complaint yang bisa diselesaikan di Hari H dan customer melihat hasil perbaikannya?
Tidak membuat ticket complaint, namun pada formulir complaint, customer memberikan paraf pada item yang sudah selesai perbaikan
Membuat tiket Complaint bangunan selesai Hari H
Mencatat hasil perbaikan pada ticket visit
Mencatat hasil perbaikan pada resolution notes ticket request
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dimana lokasi untuk upload formulir complaint yang sudah di paraf oleh customer ketika item complaint sudah diperbaiki dan customer melihat perbaikannya?
Ticket Request - Cek Komplain
Registered Product
Ticket Visit-Joint Inspection
Individual Customer
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika complaint terjadi pukul 07.00 - 12.00 WIB, kapan batas waktu untuk perbaikan Hari-H?
Jam 17.00 WIB di hari yang sama saat pengajuan complaint
H+1 dari pengajuan complaint di jam 12.00 WIB
Tidak ada batas waktu
H+1 dari pengajuan complaint
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jenis visit apa yang digunakan oleh CRT/IRC/AO ketika melakukan visit dan tidak bertemu customer?
Joint Inspection Visit
H+1 Visit
Internal Visit
Semua Salah
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang harus dilakukan oleh CRT/IRC/HO jika perbaikan bisa diselesaikan Hari H namun customer tidak melihat hasil penyelesaian?
Tidak mencatat dan langsung menginformasikan kepada customer
Mencatat item complaint pada notes visit
Mencatat item complaint pada formulir
Membuat ticket complaint bangunan
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