Wave 1a

Humana can update dates of death

• True

• False

Members must contact __________ to update CMS-required verification demographics

• Social Security Administration

• Humana CCS

• Centers for Medicare and Medicaid

• None of the above

Member demographics must be updated every ____ days

• 30

• 60

• 90

• 120

Which of these demographics does not require CMS verification?

• Member Name

• Date of Birth

• Social Security Number

• Member Address

Which of these documents provide the monthly personal health finance and benefits and includes a member's claim information?

• Annual Notice of Change

• Evidence of Benefits

• SmartSummary

• Evidence of Coverage

__________ are outbound calls made to Humana Medicare members for certain campaigns and reminders

• reminder calls

• IVR calls

• Marketing calls

• VAT calls

Robo calls, SmartSummaries, and other letters previously sent to the member could be seen in ___________.

• OMS

• EMME

• RTI Communications

• None of the above

______ screen lets you change PCPs for non-HMO plans

• CMMN screen

• PAPI screen

• PEOC screen

• PAMG screen

ID cards will be received by the member within _____ days

• 7 to 10

• 5 to 7

• 7 to 14

• None of the above

Which payment method is usually selected as a default premium payment method if nothing is selected at the time

• Credit/Debit Card

• Automated Clearing House

• SSA/RRB Deduction

• Coupon Book