ExCPT Module 1: Pharmacy Technician Overview: Overview

Dispose of medications based on ________ requirements. (Fill in the blank)

• product-specific

• state

• federal

• general

Answer explanation

The correct choice is 'product-specific' because medication disposal must adhere to specific guidelines based on the type of product, ensuring safety and compliance with regulations.

Access and use ________ and resources as needed to perform job duties. (Fill in the blank)

• references

• vehicles

• uniforms

• decorations

Answer explanation

The correct choice is 'references' because accessing and using references is essential for performing job duties effectively, providing necessary information and guidance.

Which of the following tasks can pharmacy technicians perform?

• Clinical judgement

• Tasks under license, registration, or certification

• Prescribing medication

• Diagnosing patients

Answer explanation

Pharmacy technicians can perform tasks under license, registration, or certification, which includes duties like dispensing medications and managing inventory. They do not have the authority to prescribe medications or diagnose patients.

Technician responsibilities do not require ________.

• clinical judgement

• attention to detail

• following protocols

• record keeping

Answer explanation

Technician responsibilities focus on tasks like following protocols, attention to detail, and record keeping. Clinical judgement is typically reserved for healthcare professionals, making it the correct answer.

Answer the telephone and handle questions that do not require a pharmacist's expertise or judgment. Triage all other phone calls to the ________ to answer. (Fill in the blank)

• pharmacist

• technician

• customer

• manager

Answer explanation

The correct answer is 'pharmacist' because they are the professionals qualified to handle complex inquiries that require expertise or judgment, ensuring patient safety and accurate information.

What should you do with written prescriptions or telephoned refill requests according to pharmacy procedures?

• Process them by entering into the database and filling them. Refill requests are submitted to providers’ offices via fax or phone. Authorization for additional refills is added after physician approval.

• Ignore them until the end of the day and then process all at once.

• Only process written prescriptions and discard telephoned refill requests.

• Process them only after receiving a physical copy from the patient.

Answer explanation

The correct choice outlines the proper pharmacy procedures for handling prescriptions and refill requests, emphasizing the need to enter them into the database and obtain physician approval for additional refills.

What type of information must be gathered to complete patient profiles, and why is it important?

• Protected health information (PHI) and other necessary information must be gathered to complete patient profiles. It is important to ensure patient confidentiality and for the pharmacist to perform the final product verification.

• Only billing information must be gathered to complete patient profiles. It is important solely for insurance purposes.

• Only demographic information must be gathered to complete patient profiles. It is important to send promotional materials to patients.

• Only medication history must be gathered to complete patient profiles. It is important to track prescription refills.

Answer explanation

Protected health information (PHI) is crucial for completing patient profiles as it ensures confidentiality and allows pharmacists to verify medications accurately, which is essential for patient safety.

Why is it important to scan and store written prescription forms in appropriate files?

• It is important because hard copies of prescriptions are stored in different files based on controlled substance categories.

• It is important because it allows patients to access their prescriptions online instantly.

• It is important because it reduces the need for doctors to sign prescriptions.

• It is important because it eliminates the need for pharmacists to verify prescriptions.

Answer explanation

It is important to scan and store written prescription forms because they are categorized based on controlled substances, ensuring proper tracking and compliance with regulations.

What is the purpose of entering data into the pharmacy’s computer system?

• To ensure prescription labels are accurate by paying attention to detail during data entry.

• To increase the speed of internet browsing in the pharmacy.

• To allow customers to play games while waiting for prescriptions.

• To automatically order lunch for pharmacy staff.

Answer explanation

The primary purpose of entering data into the pharmacy’s computer system is to ensure prescription labels are accurate. This requires attention to detail during data entry to prevent errors and ensure patient safety.

What should you do if you notice any drug utilization review (DUR) warnings or concerns?

• Notify the pharmacist of any drug utilization review (DUR) warnings or concerns.

• Ignore the warning and continue processing the prescription.

• Only notify the patient about the warning.

• Wait until the end of your shift to address the warning.

Answer explanation

If you notice any DUR warnings or concerns, you should notify the pharmacist. This ensures that any potential issues are addressed promptly and safely, rather than ignoring the warning or delaying action.