
Service Design Quiz
Authored by Simran Ahuja
Professional Development
University
Used 1+ times

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40 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Service design primarily focuses on:
Reducing production costs
Meeting user and customer needs
Increasing market share only
Internal organizational policies
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Services should be designed based on:
Employee comfort
Customer needs
Business convenience
Government rules only
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a general principle of service design?
Services should be prototyped before full development
Services should ignore user input
Services must have a clear business case
Services should create value for users
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The service life cycle consists of how many stages?
Three
Four
Five
Six
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which stage of the service life cycle do industry sales decline due to new technologies?
Introduction
Growth
Maturity
Decline
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which strategy in the decline stage involves reducing services to keep only profitable ones?
Harvesting
Divesting
Pruning
Retrenchment
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Harvesting strategy in services implies:
Expanding services aggressively
Reducing costs to maximize remaining profits
Introducing a new service
Improving service design
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