Examen Diagnóstico - Atención al Cliente
Authored by Leopoldo Recio Ramirez
Science
4th Grade
Used 3+ times
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28 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
Define qué significa "imagen de la empresa".
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2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué tipo de organigrama se utiliza en una empresa pequeña familiar?
Circular
Vertical simple
Matricial
Mixto
3.
OPEN ENDED QUESTION
3 mins • 1 pt
(V/F) El departamento de atención al cliente participa en la calidad del servicio.
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
Dibuja un organigrama sencillo de una empresa comercial mediana.
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5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Completa: En la estructura organizativa, los flujos de información pueden ser ______ o ______.
verticales
horizontales
6.
OPEN ENDED QUESTION
3 mins • 1 pt
Menciona tres parámetros que definen una atención adecuada al cliente.
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
(V/F) El proceso de atención al cliente incluye fases de acogida, desarrollo y cierre.
Evaluate responses using AI:
OFF
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