
Unsecure Email Handling Quiz
Authored by James Jabongan
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Professional Development
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35 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What must you always remove from a non-vetted/unsecure email before sending or copying/pasting into the OBEM response?
Customer details
Protected Health Information (PHI)
Subject line only
Sender's name
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If PHI was previously released and successfully linked to the Customer's account, do you need to HIPAA the new/unsecure IBEM?
Yes, always
No, because the original vetted IBEM is already linked
Only for US HCP
Only for GOP requests
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the original IBEM and OBEM cannot be found or linked, what should you send?
Standard reply
OBEM with PHI
HIPAA response
Escalation to GPR
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In Step 1, how should you sort the queue?
Random order
Alphabetical by sender
Oldest to newest based on Created On date
By case number
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In Step 2, which email should you assign to yourself?
Most recent
The oldest email
Any unassigned
Only vetted emails
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What tool should you use in Step 3 to check for other active emails from the sender?
NetView
Outlook
Advanced Find
CGHB portal
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In Step 4, what should you ensure based on the Email Handling Quick Reference?
Vetting is complete
Linking Rules are followed
Case is finalized
OBEM is secured
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