Unsecure Email Handling Quiz

Unsecure Email Handling Quiz

Professional Development

35 Qs

quiz-placeholder

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Unsecure Email Handling Quiz

Unsecure Email Handling Quiz

Assessment

Quiz

Other

Professional Development

Practice Problem

Easy

Created by

James Jabongan

Used 1+ times

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35 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What must you always remove from a non-vetted/unsecure email before sending or copying/pasting into the OBEM response?

Customer details

Protected Health Information (PHI)

Subject line only

Sender's name

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If PHI was previously released and successfully linked to the Customer's account, do you need to HIPAA the new/unsecure IBEM?

Yes, always

No, because the original vetted IBEM is already linked

Only for US HCP

Only for GOP requests

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the original IBEM and OBEM cannot be found or linked, what should you send?

Standard reply

OBEM with PHI

HIPAA response

Escalation to GPR

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Step 1, how should you sort the queue?

Random order

Alphabetical by sender

Oldest to newest based on Created On date

By case number

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Step 2, which email should you assign to yourself?

Most recent

The oldest email

Any unassigned

Only vetted emails

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What tool should you use in Step 3 to check for other active emails from the sender?

NetView

Outlook

Advanced Find

CGHB portal

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Step 4, what should you ensure based on the Email Handling Quick Reference?

Vetting is complete

Linking Rules are followed

Case is finalized

OBEM is secured

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