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Week 4 PL (when 2-3)

Authored by Shakhnoza Ozodova

Business

University

Used 3+ times

Week 4 PL (when 2-3)
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9 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is Business Process Reengineering (BPR)?

A marketing strategy

A strategy for improving employee satisfaction

A financial analysis technique

A method for redesigning business processes

Answer explanation

Business Process Reengineering (BPR) is a method for redesigning business processes to improve efficiency and effectiveness, making 'A method for redesigning business processes' the correct choice.

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What does Customer Relationship Management (CRM) focus on?

Managing financial resources

Enhancing employee productivity

Streamlining supply chain operations

Improving customer loyalty and retention

Answer explanation

Customer Relationship Management (CRM) primarily focuses on improving customer loyalty and retention by managing interactions and relationships with customers, ensuring their needs are met and fostering long-term engagement.

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the primary function of the Chief Information Officer (CIO)?

Overseeing financial audits

Managing human resources

Developing marketing campaigns

Ensuring strategic alignment of IT with business goals

Answer explanation

The primary function of the Chief Information Officer (CIO) is ensuring strategic alignment of IT with business goals, which is crucial for leveraging technology to support and drive organizational objectives.

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is a critical success factor (CSF)?

A measure of employee performance

A crucial step for achieving business goals

A financial metric

A marketing strategy

Answer explanation

A critical success factor (CSF) is a crucial step for achieving business goals, as it identifies key areas that must be focused on to ensure success in an organization.

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the main focus of supply chain management (SCM)?

Developing marketing strategies

Tracking financial performance

Optimizing the flow of goods and services

Managing employee relations

Answer explanation

The main focus of supply chain management (SCM) is optimizing the flow of goods and services. This involves managing the entire supply chain process to ensure efficiency and effectiveness in delivering products to customers.

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is a dynamic process in business?

A process that is only used for financial reporting

A process that is static

A process that is continuously changing

A process that remains unchanged

Answer explanation

A dynamic process in business refers to one that is continuously changing, adapting to new information, market conditions, and internal factors. This flexibility is essential for growth and competitiveness.

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following best describes a Key Performance Indicator (KPI)?

A strategy for increasing sales

A method for tracking customer complaints

A metric used to evaluate success in achieving objectives

A tool for measuring employee satisfaction

Answer explanation

A Key Performance Indicator (KPI) is specifically a metric used to evaluate success in achieving objectives, making it essential for measuring progress and performance in various areas.

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