ITC Practice 2 (FOUNDATION)

1. 1. Which of the following best illustrates interpersonal communication occurring within a

mass communication context?

• A. A blogger posts a product review on their website for all readers to see.

• B. A journalist writes an editorial in a national newspaper.

• C. A politician responds to a viewer’s question during a live televised town hall.

• D. Two friends chat privately over a phone call.

2. Maria has been working at company X for 5 years. Throughout the period, Maria has been

in several arguments and disagreements with people in the office. After years of working

together, Maria and her colleague began to change how they speak to one another, more

cautiously and with emotional restraint. Which of the following does not represent

communication as dynamic?

• A. Their communication style remains the same regardless of events.

• B. Their relationship becomes more professional due to repeated conflict

• C. Their tone and language adjust over time based on past experiences

• D. They start using indirect language due to emotional distance.

3. Rachel and Wendy are attending a lecture, but they are in conflict and disagreement. They

quietly sit together in the class but face away from each other and do not talk. Which of the

following does not represent that communication has no opposite?

• A. If they are not talking, they are not communicating.

• B. Their body positions reflect a lack of engagement and emotions.

• C. Their behaviour sends a social signal to other classmates.

• D. Silence means they are in conflict.

4. Which of the following does not illustrate the temporal context of communication?

• A. Just after a team conflict, Maniam tries to address the issue with Jalil, but the tension

  from the earlier argument makes the conversation emotionally charged.

• B. Lily attends a job interview at 8:00 a.m., but she struggles to communicate effectively

  because she didn’t sleep well the night before.

• C. While preparing for a presentation, Ana adjusts her tone and word choice to

  match the formal atmosphere of the company boardroom.

• D. Zul decides to talk to his partner Dhia about ending their relationship on their

  anniversary, intensifying the emotional impact of the conversation.

5. Maryam and Sarah are planning their holiday trip to Bali at the end of the year. Maryam

shares her plans to go shopping, hiking, and eating at some local restaurants. She describes her

plan to try local dishes such as Bebek Bakar and Pecal Kangkung. Sarah nods and smiles as

she listens, because she is also excited to try the local dishes. Based on the situation above,

identify the roles of Maryam and Sarah.

• A. Sarah decodes her plans to Maryam; Maryam encodes Sarah’s plans and feels as

  excited as Sarah.

• B. Maryam decodes Sarah’s facial expression as a sign of excitement; Sarah

  encodes her excitement by smiling.

• C. Maryam encodes her plans by smiling; Sarah decodes the message by describing the

  food.

• D. Maryam remains passive; Sarah encodes the activities they will do together.

6. During a group chat, Aina uses text and emojis to explain her excitement about the

upcoming trip. What type of channel is Anna using based on the above situation?

• A. Formal Communication

• B. Olfactory

• C. Primary Means of Communication

• D. Verbal and Nonverbal Communication

7. During the Gaza conflict, many world leaders and international organisations called for a

ceasefire. However, the Trump administration continued with its policies and did not respond

to these calls. Based on this situation, which communication model best reflects the behavior

of the Trump administration?

• A. Interactive Model – because Trump’s administration listens carefully and immediately

  responds to every call for a ceasefire.

• B. Linear Model – because Trump’s administration acts as a sender without

  feedback from the receivers.

• C. Linear Model – because Trump’s administration and the world leaders exchange

  messages actively.

• D. Transactional Model – because both sides constantly exchange ideas and adapt based

  on feedback.

8. During a major flood crisis, the national disaster agency broadcasts evacuation orders

through television, radio, and social media. Although some affected residents send messages

asking for clarification, the agency does not respond and continues sending general evacuation

updates. The communication models below do not accurately represent the situation, except __________.

• A. Linear Model – because the agency sends out information without engaging with

  individual feedback

• B. Transactional Model – because the agency and residents are continuously influencing

  each other’s actions

• C. Interactive Model – because feedback from residents is used to modify the evacuation

  messages immediately

• D. Transactional Model – because the evacuation order and the residents’ reactions

  happen simultaneously in real time

9. The Psychology department at CFS IIUM holds a live webinar about mental health

awareness. During the session, students can submit questions in real-time, and the speakers

adjust their explanations based on the questions and concerns raised by the students. Which

communication model best describes this interaction?

• A. Interactive Model – because there is a one-way delivery of information without real-time

  adjustments.

• B. Linear Model – because information is sent out without expecting any feedback.

  C. Linear

• Model – because feedback is only collected after the session ends.

• D. Transactional Model – because both the speakers and the students continuously

  influence each other during the communication process.

10. Imagine you are in a group discussion and a group member strongly disagrees with your

idea regarding the class assignment in front of everyone. How would you verbally respond to

maintain effective communication and keep the discussion productive?

• A. End the discussion abruptly and suggest continuing the conversation privately later.

• B. Ignore the comment and continue presenting your idea without addressing their

  disagreement.

• C. Suggest discussing both viewpoints constructively.

• D. Using I-language and explain why your idea is better to assert your point.