S3 BM (National 4/5)- Customer Service
Quiz
•
Business
•
8th Grade
•
Practice Problem
•
Medium
C Currie
Used 1+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is customer service?
The service a customer receives before, during and after a sale
The service a customer receives during a sale
The service a customer receives after a sale
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of a customer care strategy?
To find out the needs and wants of a customer
To let the customer know the level of service to expect
To ensure no faulty or low quality products reach customers
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a direct consequence of bad customer service?
Increased competition
Lower quality of product or service
Low staff morale
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is meant by customer loyalty?
If customers receive a good quality service they are more likely to return
If a customer receives a good quality service they are more likely to recommend the company to family and friends
If a customer receives a good quality service they are less likely to complain
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why are satisfied customers important to a business?
They cause an increase in sales of goods and services
They cause a reduction in a business’s competition
They improve a company's market research
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