ITC Practice 3 (FOUNDATION)

1. Which scenario best demonstrates intrapersonal communication taking place within an

interpersonal setting?

• A. A customer talks to a service agent to resolve an issue.

• B. A manager sends a group email to employees about a new policy.

• C. A speaker mentally reviews his next point while answering a question from an

  audience.

• D. Two friends discuss their weekend plans over coffee.

2. Aina is attending an 8.00 a.m. lecture and she accidentally yawns during the class. Since

she was sitting at the front, her lecturer saw her action and interprets it as boredom. Which

of the following does not represent communication has no opposite?

• A. The lecturer adjusts the lesson based on that behavior.

• B. The student unintentionally communicates fatigue.

• C. The yawn is just physical and cannot be interpreted.

• D. The yawn is seen as a message to the lecturer.

3. A student’s presentation skills improved and became more interactive after receiving

feedback from classmates and lecturers. Which of the following does not represent

communication as dynamic?

• A. His delivery adjusts with different presentations.

• B. He is open for improvement based on feedbacks.

• C. He presents the same way exactly like the first one.

• D. He incorporates audience’s reactions in real time.

4. Which of the following does not illustrate the social-psychological context of

communication?

• A. Badariah, a student, feels nervous presenting in front of her classmates due to fear of

  being judged.

• B. Danial and Priya, two coworkers, use formal language with each other because of

  their professional roles.

• C. Mr. Ali, the manager, chooses to hold a meeting in the conference room because

  it has better lighting and less noise.

• D. Mrs Chan and her friends joke casually during a weekend hangout, reflecting trust

  and familiarity.

5. Aiman and Daniel are discussing their weekend plans. Aiman suggests going to the beach

for a swim and a barbecue. As Aiman talks, Daniel leans forward, nods enthusiastically, and

says, “That sounds awesome!”. Aiman notices Daniel’s reaction and feels confident that

Daniel likes the idea. Based on the situation above, identify the roles of Aiman and Daniel.

• A. Daniel encodes his excitement through body language; Aiman decodes it by nodding

  and smiling.

• B. Aiman encodes his ideas about the weekend; Daniel decodes the message and

  responds with excitement.

• C. Aiman decodes Daniel’s plans about the weekend; Daniel encodes Aiman’s ideas

  through body language

• D. Aiman remains silent; Daniel creates the weekend plan.

6. A video call is held between team members to finalise project details, where they can see

each other’s reactions and gestures. What type of channel is being used in the above situation?

• A. Mass Communication

• B. Olfactory

• C. Primary Means of Communication

• D. Verbal and Nonverbal Communication

7. During the COVID-19 pandemic, a health organisation launched an online campaign

encouraging people to wear masks. During the live session, they received thousands of

comments, questions, and feedback from the public, and the organisation updated its messages

based on the public’s concerns. Which communication model does this situation represent?

• A. Interactive Model – because the organisation sends a message and the public

  responds, but there is no further adaptation.

• B. Linear Model – because the health organisation delivers information without

  expecting feedback.

• C. Linear Model – because the public’s feedback is ignored by the health organisation.

• D. Transactional Model – because both the organisation and the public are

  continuously sending and receiving messages, helping each other to fight the

  pandemic.

8. A student emails her professor to request an extension for an assignment. The professor reads

the email and responds after some time, agreeing to the extension. Communication models

below are not representing the situation except __________.

• A. Interactive Model – because the student sends a message, the professor decodes

  it, and later responds, showing two-way communication with a time gap.

• B. Linear Model – because the message is sent without any response.

• C. Linear Model – because there is no feedback between the student and the professor.

• D. Transactional Model – because both the student and professor communicate and

  adjust to each other instantly.

9. An environmental activist sends out printed posters asking people to sign a petition against

deforestation. Although thousands of people read the poster, there is no opportunity for them

to engage in a conversation with the activist. Which model of communication does this

situation best represent?

• A. Interactive Model – because the activist expects a delayed response (signing the

  petition) but does not engage in a live conversation.

• B. Interactive Model – because people can instantly discuss their thoughts with the

  activist through the email.

• C. Linear Model – because the activist sends a poster without providing their

  personal information.

• D. Transactional Model – because there is active two-way communication happening.

10. You are giving a presentation and one of your classmate interrupts with a question that

challenges content of your presentation. How would you verbally respond to maintain effective

communication and keep the discussion productive?

• A. Ignore the interruption and continue with your planned content.

• B. Justify your points by using You-language.

• C. Respect your classmate’s ideas and questions.

• D. Tell them you’ll answer questions at the end and move on quickly.