Exam 1 - Business Communication Fundamentals

Aria says to Oliver, "Wow, you're SO generous!" in a sarcastic voice. Oliver realizes Aria actually thinks he's stingy. What process has Oliver just completed?

• filtering

• hijacking

• encoding

• synchronizing

• decoding

William, Charlotte, and Olivia are discussing what makes someone trustworthy. Which statement about character is true?

• It is central in establishing trust.

• It is innate and cannot be cultivated.

• Its importance has decreased in the post-trust era.

• It is seldom important in long-term, collaborative relationships.

• It increases when the level of transparency decreases.

What is most important for managers and executives in the post-trust era?

• their personal needs rather than business needs.

• establishing their credibility.

• furthering their education.

• the practice of outsourcing jobs.

• more hands-on tasks.

Nora, who dreams of becoming a lawyer, has scored a summer internship at a bustling local law firm. She’s excited because this kind of hands-on experience will help her build real competence. Do you agree?

• True

• False

Theo is the purchasing manager. Jackson and Charlotte suggest using cheaper steel, but Theo says, "Our customers count on us to provide a durable product. I do not want to let them down." What quality does this show?

• competence

• character

• experience

• expertise

• community

Jessa accidentally reveals a client's confidential information to colleagues. What kind of action is this?

• business ethics violation.

• low-trust relationship.

• conflict between personal and corporate values.

• failure to be transparent.

• rationalization of unprofessional practices.

Ethan, Nora, and Henry are all striving to perform at the highest standards—not just for themselves, but for their team, their supervisor, the consumer, and even the company's shareholders! What quality are they demonstrating?

• individuality.

• accountability.

• opportunity.

• future-orientation.

• endurance.

Are fewer nonverbal cues a challenge of online meetings?

• True

• False

Does following a new country's etiquette make Mason seem indecisive and insincere?

• True

• False

Kim is about to have a chat with her employee Mason to explain why he is being transferred to a new project. The idea Kim wants to share with Mason is known as

• meaning.

• message.

• semantics.

• encoding.

• empathy.