BT - Ch. 28 to 31

Some organisations use a ‘360^o approach’ to performance appraisal.

Which of the following statements best defines this approach?

• 1. Looking at the individual’s performance both in terms of the way it affects the organisation and the employee themselves

• 1. Looking at all sides of the individual’s performance by considering their past, present and anticipated future performance

• 1. An approach to appraisal that considers all roles the individual carries out, not just their primary role

• 1. Assessing an individual’s performance from the perspectives of their manager, peers and subordinates

Which of the following are purposes of performance appraisal?

1. 1. Assessment of past performance

2. 2. Assessment of future potential

• 1. 1 only

• 1. 2 only

• 1. Both 1 and 2

• 1. Neither 1 nor 2

Which of the following statements are true in relation to styles of performance appraisal?

1. 1. A tell and listen approach is better than a tell and sell approach

2. 2. A 360 degree approach is where managers and individuals agree in advance how the interview will be conducted

3. 3. Responsibility for whatever is agreed with the individual in terms of future performance and future targets lies with the line manager

• 1. 1 only

• 1. 2 only

• 1. 3 only

• 1. 1, 2 and 3

Ravi is conducting the performance appraisals of his team. Ravi will carry the appraisals out by following a fairly standardised approach that is used for all employees in the organisation. Following the appraisal meetings with his staff, Ravi must produce a written report for each individual. Key headings must be used in this report for consistency, but within them Ravi has freedom to provide his own narrative to reflect the situation of each individual. There is no formal grading system in place for appraisals at Ravi’s organisation.

What kind of appraisal system is in place at Ravi’s organisation?

• 1. Narrative assessment

• 1. Guided assessment

• 1. Behavioural – incident method

• 1. Results related assessment

Kian is about to undergo the appraisal process at his organisation and his manager has handed him a series of forms to complete prior to the interview. Kian is unhappy about this and feels that appraisals are time consuming and never seem to achieve anything. He believes his time would be better spent by being just allowed to get on with his job.

Bevan, Kian’s manager privately feels the same way.

What barrier to effective appraisal does this represent?

• 1. Appraisal viewed as confrontational

• 1. Appraisal considered to be little more than a chat

• 1. Appraisal seen as a bureaucratic form filling exercise

• 1. Appraisal is viewed as an annual event

Jamie is preparing for a meeting with an important client. The client is considering moving elsewhere and Jamie needs to put together a strong case to ensure the client stays with the organisation.

Jamie has just found out that the meeting is tomorrow, not the following week as shown in her diary. She now needs to work late into the evening in order to get this work done on time.

Which of the following is the cause of the time management problem which Jamie now faces?

• 1. Failure to plan effectively

• 1. Failure to appreciate the amount of work involved in this task

• 1. Failure to delegate effectively

• 1. Failure to identify the importance of tasks

A ___________ is someone who is appointed to provide training or development that will enable the learner to do something new or do something better.

Which of the following terms is the missing word that completes this sentence?

• 1. Coach

• 1. Mentor

• 1. Counsellor

• 1. Line manager

Competence is the ability to do something well.

Which of the following statements could be considered to indicate the competence of an individual?

1. 1. Technical skills

2. 2. Interpersonal skills

3. 3. Ability to deliver results

4. 4. Ethical behaviour

• 1. 1 only

• 1. 1 and 3 only

• 1. 1, 3 and 4 only

• 1. 1, 2, 3 and 4

Personal development is a term often used in business organisations.

Which of the following statements best describes what is meant by personal development?

• 1. Ensuring skills are kept up to date by sending individuals on professional training courses

• 1. Improving the skills required by an individual in their job

• 1. Development of skills that will be required by an individual to continue to move up the organisation

• 1. Presenting the individual with a wide range of developmental opportunities.

The ideal outcome of conflict resolution is to achieve a ‘win-win’ situation.

Which of the following approaches to conflict resolution is most likely to achieve this outcome?

• 1. Negotiation

• 1. Acceptance

• 1. Denial

• 1. Suppression