Making & Responding Telephone - 2

Caller: "Hello, I’m calling to ask about the warranty on the laptop I purchased last month."
Customer Service: "The laptop comes with a one-year warranty covering manufacturing defects."

What is the purpose of the caller’s call?

• To request a repair for his laptop.

• To confirm details about the product warranty.

• To buy an extended warranty.

• To complain about a damaged laptop.

Caller: "Hi, could you please provide directions to your office?"
Client: "Sure, we’re located at 123 Maple Street. Take the elevator to the third floor."

Why is the caller contacting the client?

• To ask for directions to the office.

• To cancel the meeting.
  

• To ask about the meeting schedule.

• To request the client’s phone number.

Caller: "Good afternoon, I’m returning a missed call from your office earlier today."
Employer: "We wanted to invite you for an interview this Thursday at 2 PM."

What is the main topic of the call?

• Rescheduling an appointment.

• Asking about job application status.
  

• 
  Returning a missed call from a potential employer.

• Confirming employment contract.

Caller: "Hello, I need to reschedule my appointment for tomorrow."
Receptionist: "Friday at 11 AM is available. Your appointment has been rescheduled."

What does the caller want to do?

• Cancel the appointment permanently.

• Confirm the appointment.
  

• Ask about new appointment prices.

• Reschedule the appointment.

Caller: "Hi, I’d like to make a dinner reservation for two at 7 PM tonight. Do you have vegetarian options?"
Restaurant: "Yes, we do."

What is the caller’s purpose?

• To ask for a refund.
  

• To make a dinner reservation and inquire about the menu.

• To cancel a dinner reservation.
  

• To order take-away food.

Caller: "I’m sorry for the delay in processing your request. We are experiencing higher-than-usual demand. As an apology, we’d like to offer you a 20% discount on your next order."

What does the caller do?

• Apologizes and offers compensation.

• Complains about poor service.

• Cancels the customer’s request.

• Refuses to give any compensation.

Caller: "Hello, I’m calling to follow up on my interview last week."
HR: "We are still making our decision and will contact you by the end of the week."

Why is the caller making the call?

• To complain about the interview.

• To cancel the job application.

• To follow up on the interview result.

• To ask about company products.

Caller: "Hello, I’d like to cancel my subscription. My account number is 987654."
Agent: "Yes, your subscription has been cancelled."

What is the caller requesting?

• To extend the subscription.

• To confirm payment details.

• 
  To change the subscription type.

• To cancel the subscription.

Caller: "Hi, I’m calling to check the status of my delivery. It’s quite urgent."
Customer Service: "It’s scheduled to arrive by 5 PM today."

What is the caller’s concern?

• Asking for product warranty.

• Confirming delivery status urgently.

• Complaining about product quality.

• Requesting a refund for late delivery.

Caller: "Hi, I’m having trouble logging into my account."
Tech Support: "Have you tried resetting your password?"

What help does the caller need?

• Guidance for logging into the account.

• Support for buying a new account.

• Help with delivery confirmation.

• Information about subscription fees.