CCS_Knowledge Check

In what QV Parameter will the reviewer will merit a defect if they failed to check the message in LIQ screen?

• Proper Account Handling

• Accurate Account Information

• Necessary Follow Up

• Documentation

What is the Document Type and Auxiliary Document Type when we are indexing a document in Return Mail Task?

• Return Mail - None

• Return Mail - N/A

• N/A - Return Mail

• None - Return Mail

Which of the following is the best example of an error for Proper Forwarding QV Parameter?

• Failed to navigate the tools.

• Failed to follow the instruction provided by support.

• Failed to complete the task within the SLA.

• Failed to create a new task in the fee wire queue.

When doing Payoff Letter, what is the CLS screen that we are using to check if the account is SBA?

• 0105

• 0142

• 0132

• 0112

What are the tools that we are using to complete a Client Services Project task?

• EXCEL FILE
  KVD

• KVD
  HOGAN

• EXCEL FILE
  LIQ

• LIQ
  KVD

During our discussion earlier, what month had the highest number of error?

• March

• April

• May

• June

What is the LOB QV Score that we got last month?

• 98.84%

• 97.50%

• 99.50%

• 100.00%

If you failed to check if the pre-index account number in KVD is correct or not, what QV Parameter you will merit a defect on?

• Task Selection

• Completion

• Accurate Account Information

• Proper Account Handling

You will merit a defect in ___________ QV Parameter if you indicated incorrect comment or information in the system.

• Service Level Agreement

• Proper Forwarding

• Accurate Account Information

• Documentation

What is the LOB QV Target of Commercial Client Services?

• 100.00%

• 99.50%

• 98.50%

• 97.50%