
Final SME Assessment
Quiz
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Professional Development
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Professional Development
•
Practice Problem
•
Medium
Shutterfly Training Team
Used 12+ times
FREE Resource
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15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Jagan wants to order a photo book and is unable to access the work that was saved in the course of two weeks. Now Jagan wants all the saved work to be restored. How will you assist Jagan?
A. Submit a Bug Report.
B. Add credits for the book.
C. Both A & B
D. Ask Jagan to recreate the project.
E. Both B & D
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Guru ordered a gift to his friend who is in a correctional facility. The order was damaged and it is his friends birthday tomorrow. How will you assist Guru?
Reorder in Economy
Reorder in Standard
Reorder in Expedited
Reorder in Rush
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Sathesh is trying to place an order and every time the order is placed the order is being placed to the wrong shipping address. What needs to be changed in Sathesh's Shutterfly account?
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Dara ordered a photo book and did not apply the promotion SAVEPB and SHIP79 on the same order. Dara wants to apply the promotion on the order that was placed. How will you assist Dara.
A. Use the Promo Calculator.
B. Add the book to the Cart and apply the promo and process the difference amount.
C. Send to Promo Comparison que.
D. Both B & C
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Swapna placed an order for the Christmas cards and later realized that she made a mistake on the order. Now Swapna wants to make changes to the order. Can Swapna's order be canceled?
Yes
No
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Vishwa placed and order for a wedding and contacted Shutterfly Customer Support and wants the order to be delivered faster. Vishwa has placed the order under Super Rush Shipping. After checking and confirming that the order is not yet shipped. Can an Expedite Request be raised for the order?
Yes
No
Maybe
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Amar placed an order yesterday and chatted in today stating that there is a new promotion that was available after he had placed and order. How will you assist Amar?
Using CS Tool.
Using Promo Calculator.
Escalate to Promo Comparison Que.
None of the above.
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