Final SME Assessment

Jagan wants to order a photo book and is unable to access the work that was saved in the course of two weeks. Now Jagan wants all the saved work to be restored. How will you assist Jagan?

• A. Submit a Bug Report.

• B. Add credits for the book. 

• C. Both A & B

• D. Ask Jagan to recreate the project.

• E. Both B & D

Guru ordered a gift to his friend who is in a correctional facility. The order was damaged and it is his friends birthday tomorrow. How will you assist Guru?

• Reorder in Economy 

• Reorder in Standard

• Reorder in Expedited

• Reorder in Rush

Sathesh is trying to place an order and every time the order is placed the order is being placed to the wrong shipping address. What needs to be changed in Sathesh's Shutterfly account?

Dara ordered a photo book and did not apply the promotion SAVEPB and SHIP79 on the same order. Dara wants to apply the promotion on the order that was placed. How will you assist Dara.

• A. Use the Promo Calculator. 

• B. Add the book to the Cart and apply the promo and process the difference amount. 

• C. Send to Promo Comparison que.

• D. Both B & C 

Swapna placed an order for the Christmas cards and later realized that she made a mistake on the order. Now Swapna wants to make changes to the order. Can Swapna's order be canceled?

• Yes

• No

Vishwa placed and order for a wedding and contacted Shutterfly Customer Support and wants the order to be delivered faster. Vishwa has placed the order under Super Rush Shipping. After checking and confirming that the order is not yet shipped. Can an Expedite Request be raised for the order?

• Yes

• No

• Maybe

Amar placed an order yesterday and chatted in today stating that there is a new promotion that was available after he had placed and order. How will you assist Amar?

• Using CS Tool.

• Using Promo Calculator. 

• Escalate to Promo Comparison Que. 

• None of the above.

Today's Date is Sep 10, 2025. Lisa chats in before placing the order, and Lisa wants the order on or before Sep 13, 2025. What will you suggest Lisa?

• Ask Lisa to place the order in Rush Shipping and then chat back in so that the Customer Support Representative can raise an Expedite Request

• Ask Lisa to place the order in Expedite Shipping and then chat back in so that the Customer Support Representative can raise an Expedite Request.

• Ask Lisa to place the order under Super Rush shipping.

Nigel placed an order from Lifetouch and did not receive the Digital images. After making the checks you are seeing that Nigel has two Shutterfly account. What is the information that you will give Nigel pertaining to the second Account?

• The First and Last names along with the E-Mail address

• The Last Name.

• The First Name.

• The E-mail address on the account. 

• None of the above.

Anna wants to order the 5x7 stationary cards for 96 recipients. How would Anna add the addresses on the envelopes for the style that she created?

• Select the envelopes tab to select the envelope type

• Select the addressing tab to select the recipients

• Add addresses to the address book. 

• 1. All of the above.