
Group 6
Authored by Ashish Momaya
Business
University
Used 1+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
ABC Ltd collects a vast amount of data in its CRM system from all its customer touchpoint processes - sales, marketing, and customer service. Now they plan to analyze the data for better decision-making. As the senior manager of the organization which option you will suggest?
Build a seperate system for analysis. However, this will result in additional IT infrastucture cost.
Allow you team to analyze the data from the current CRM system that is used for regular business operation. This will not incure additional IT infrastructure cost.
Leverage the existing ERP system infrastructure of analyzing the CRM data.
None of the above.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Analyze the following business conditions. Which justify the use of a cloud-based CRM system?
All of the above
Company A, a global organization, has multiple branch offices and a remote sales team. They require real-time access to customer data and collaborative features, which can be efficiently provided through a cloud-based CRM system.
Company B, a startup company, has limited IT infrastructure and resources. They need a cost-effective CRM solution that can be easily implemented and scaled as their business grows, making a cloud-based CRM system an ideal choice.
Company C, a mobile workforce company, has employees who frequently work remotely or travel. They require a CRM system that can be accessed from any location or device, enabling them to stay connected and update customer information in real time, which is feasible with a cloud-based CRM system.
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A user with a "Sales Executive" role reports being unable to view newly created accounts. Upon analyzing their role permissions, you find they have "List" and "View" access to Contacts but not Accounts.
What is the most likely reason for their issue?
The role assigned does not provide access to the Account module
The Account module is disabled in SuiteCRM
Contacts are not properly linked to Accounts
The user has not accepted the CRM invitation
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A CRM system was implemented across marketing, sales, and customer support departments. However, each department continues to work in silos, resulting in inconsistent communication with customers.
Which conclusion can best be drawn from this scenario?
The CRM system’s integration across functions is insufficient
The CRM system lacks cloud deployment
The enterprise requires more service agents
The CRM system has too many customized fields
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A mid-market enterprise is seeking a CRM system that offers easy implementation, no‑code or low‑code configuration, embedded AI for predictive lead scoring and deal forecasting, and strong support for growth without complexity. According to Gartner’s 2024 Magic Quadrant, which vendor best fits these criteria?
SugarCRM
Salesforce
Microsoft Dynamics 365
Oracle Sales Cloud
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
Quiz Management Accounting
Quiz
•
University
10 questions
Quiz - Opportunity
Quiz
•
University
10 questions
Operating Lease - Lessor
Quiz
•
University
10 questions
IQ #2 STRATEGIC MARKETING MANAGEMENT MODULE 2
Quiz
•
University
10 questions
WORK ETHIC
Quiz
•
University
10 questions
บทที่ 3 พฤติกรรมผู้บริโภค และ บทที่ 4 STP
Quiz
•
University
10 questions
eDC Quiz 2
Quiz
•
University
10 questions
Elasticity-Part Three
Quiz
•
University
Popular Resources on Wayground
7 questions
History of Valentine's Day
Interactive video
•
4th Grade
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
15 questions
Valentine's Day Trivia
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
Discover more resources for Business
18 questions
Valentines Day Trivia
Quiz
•
3rd Grade - University
12 questions
IREAD Week 4 - Review
Quiz
•
3rd Grade - University
23 questions
Subject Verb Agreement
Quiz
•
9th Grade - University
5 questions
What is Presidents' Day?
Interactive video
•
10th Grade - University
7 questions
Renewable and Nonrenewable Resources
Interactive video
•
4th Grade - University
20 questions
Mardi Gras History
Quiz
•
6th Grade - University
10 questions
The Roaring 20's Crash Course US History
Interactive video
•
11th Grade - University
17 questions
Review9_TEACHER
Quiz
•
University