Empathy Mapping Quiz

What is the main purpose of an empathy map?

• To analyze financial data

• To understand user behavior and feelings

• To design wireframes

• To test prototypes

An empathy map is most useful during which phase of design thinking?

• Define

• Empathize

• Prototype

• Test

Which of the following is NOT a section of an empathy map?

• Think & Feel

• Hear

• Revenue & Costs

• Pain

The “Say” quadrant of an empathy map represents:

• What the user expresses in words

• What the user is thinking silently

• What the user experiences physically

• What the user does in actions

The “Think & Feel” quadrant captures:

• User’s spoken words

• User’s internal beliefs, concerns, and emotions

• User’s financial goals

• User’s environment

Which quadrant focuses on external influences on the user?

• Hear

• Do

• Think

• Pain

The “See” quadrant of an empathy map highlights:

• Internal emotions

• Actions observed in environment

• What visuals and surroundings influence the user

• Financial trends

Which quadrant captures frustrations, fears, and obstacles of users?

• Gains

• Pains

• Hear

• Say

Which quadrant focuses on user’s desired outcomes or benefits?

• Pains

• Gains

• See

• Hear

Which of the following best describes empathy mapping?

• Creating a business model

• Capturing user experiences visually

• Designing marketing campaigns

• Measuring team performance