Front Office Services NC II Pre-test

What is the main function of the front office?

• Accounting

• Food preparation

• Guest services and reservations

• Housekeeping

What is the first point of contact between a guest and the hotel?

• Bellman

• Housekeeper

• Receptionist

• Security Guard

What is the standard procedure when greeting a guest at the front desk?

• Avoid eye contact

• Greet warmly with a smile

• Speak softly without looking up

• Wait for the guest to greet first

What is the name if the form filled up by a guest upon check-in?

• Cash voucher

• Housekeeping checklist

• Incident report

• Registration card

What do you call the process of 'confirming a room in advance'?

• Billing

• Cancellation

• Registration

• Reservation

A 'walk-in' guest is:

• A guest staying long-term

• A guest who checks out early

• A guest without a prior reservation

• A guest who requests room service

In hotel classification, a 'suite' usually means:

• A dormitory-style room

• A single standard room

• Shared Accommodation

• A room with a separate living area

What is the correct order of guest cycle?

• Registration → Reservation → Stay → Departure

• Stay → Reservation → Departure → Registration

• Reservation → Stay → Registration → Departure

• Reservation → Registration → Stay → Departure

'Folio' in front office refers to:

• Guest's account record

• Guest's luggage

• Reservation form

• Room key

Which of the following is NOT a duty of the front office?

• Managing reservations

• Preparing guest meals

• Assisting with guest concerns

• Handling check-in and check-out