EASE
Authored by Shashank Sinha
Other
1st - 5th Grade
Used 29+ times
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is full form of EASE ?
Enhanced Access & Secure Environment
Enhanced Access & Service Excellence
Efficient Account & Service Exchange
Easy Access & Secure Economy
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
what was the primary objective of Gyan Sangam 2015 ?
To launch new banking products for the public sector banks
To discuss ways to improve customer service and operational efficiency in public sector banks
To introduce new financial regulations for banks
To initiate the privatization of public sector banks
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is CRM (Customer relationship Management) ?
Customer Retention Module
Client Response Mechanism
They assist in tracking and managing customer interactions to personalize services and resolves issues faster
Customer Resource Management
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is 2nd Pillar of EASENext ?
5 Years Bank specific strategic roadmap
1 Year Bank specific strategic roadmap
2 Years Bank specific strategic roadmap
3 Years Bank specific strategic roadmap
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For segment specific collection action, which of the following parameters are recommended in EASE 7.0 ?
Next Gen Call Centre having sentiment analysis, skip tracing and predictive dialing on basis of risk
App for field collection agent with complete customer detail, live alerts, dashboard, prescriptive scripts and next best action plan
Both a and b
None of these
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Primary goal of EASE Reforms Agenda in public sector banks ?
better customer service through digitalization, robust governance and human resource practices in Public Sector banks
better customer service through complaints
better customer service through calling them physically at bank branch
better customer service through not attending them
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many themes does EASE 7.0 consists ?
4 Themes
5 Themes
6 Themes
7 Themes
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