EASE

What is full form of EASE ?

• Enhanced Access & Secure Environment

• Enhanced Access & Service Excellence

• Efficient Account & Service Exchange

• Easy Access & Secure Economy

what was the primary objective of Gyan Sangam 2015 ?

• To launch new banking products for the public sector banks

• To discuss ways to improve customer service and operational efficiency in public sector banks

• To introduce new financial regulations for banks

• To initiate the privatization of public sector banks

What is CRM (Customer relationship Management) ?

• Customer Retention Module

• Client Response Mechanism

• They assist in tracking and managing customer interactions to personalize services and resolves issues faster

• Customer Resource Management

What is 2nd Pillar of EASENext ?

• 5 Years Bank specific strategic roadmap

• 1 Year Bank specific strategic roadmap

• 2 Years Bank specific strategic roadmap

• 3 Years Bank specific strategic roadmap

For segment specific collection action, which of the following parameters are recommended in EASE 7.0 ?

• Next Gen Call Centre having sentiment analysis, skip tracing and predictive dialing on basis of risk

• App for field collection agent with complete customer detail, live alerts, dashboard, prescriptive scripts and next best action plan

• Both a and b

• None of these

Primary goal of EASE Reforms Agenda in public sector banks ?

• better customer service through digitalization, robust governance and human resource practices in Public Sector banks

• better customer service through complaints

• better customer service through calling them physically at bank branch

• better customer service through not attending them

How many themes does EASE 7.0 consists ?

• 4 Themes

• 5 Themes

• 6 Themes

• 7 Themes

What is tagline of EASE 7.0 ?

• Economic Empowerment, Digital Transformation, Banking Excellence

• Customer First, Tech-Driven, Inclusive Growth

• Economic Growth, Risk Management, Employee Development

• Economic Development: Customer Delight, Resilient Banking

Which bank is top performing bank in EASE 6.0 ?

• PNB

• SBI

• Union Bank of India

• BOB

Channels suggested for capturing feedback of customers as per EASE 7.0 ?

• a)Branch Kiosk/ATM

• b)Tablets, IVR, social media

• c)Branch QR Code, Email/SMS Link

• d)All of the above