Peer Helpers Skills

Connecting involves all of the following except

• Recognizing signs that a person is in distress

• Working to resolve the problem efficiently

• Having the confidence to assertively approach them

• Asking questions that prompt more talking by the helpee

What is the importance of an “I” Message?

• to reveal the feelings of the speaker rather than the actions of the other person

• to declare the importance of telling people what you believe

• to advise people on the best course of action

• to highlight the needs of the other person

Skillful helping is important because it allows us to

• build trust

• build relationships

• gain insight

• lead to understanding

• all of the above

Having the courage to approach a peer and encourage honest sharing of feelings requires what technique?

• Assertiveness

• Discrimination

• Loyalty

• Confidentiality

Which of the following is NOT one of our exceptions to confidentiality?

• Anything beyond your level of training or comfort

• Threat of harm to self or others

• Substance abuse or addiction

• Suspected abuse or bullying

• Illegal activity on campus

When communicating with others, most of the meaning, attitudes, and emotions are conveyed through

• Non-verbal Communication

• Verbal Communication

Watching the non-verbal cues of the helpee and mimicking their comfort and posture is known as

• Mirroring

• Listening

• Attentiveness

• Connecting

Which of the following would be a non-verbal component of quality listening?

• Word choice

• Voice tone

• Eye-contact

• Paraphrasing

The purpose of open-ended questions is to

• Create a balanced conversation between the helpee and the helper

• Allow the helpee to share openly and guide the conversation

• Better describe the nature of the problem to the helper

• Prompt the helpee to talk enough to resolve his own issues

Which of the following is an open-ended question?

• How was your talk with your parents last night?

• Did you talk to your parents last night?

• Where did you go last night?

• Were your parents mad at you last night?