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Front Office Procedures Quiz 2025

Authored by Mirah Sanjiwani

Education

University

Used 5+ times

Front Office Procedures Quiz 2025
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40 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following situations would most likely require a "room move procedure"?

The guest wants to extend their stay

The guest lost their key

The room has a maintenance issue and needs to be vacated

The guest requests late check-out

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What does the term "city ledger" refer to in front office accounting?

A summary of all guest folios

An account record for non-registered guests or companies with billing privileges

A ledger for all cash transactions

The hotel's bank account record

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the purpose of a "trace" in the Front Office system?

A report of room sales

A list of housekeeping tasks

A reminder or follow-up note for future staff action regarding a guest

A list of unpaid bills

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

During the night audit process, which of the following is the most crucial step?

Preparing group breakfast lists

Reconciling all guest folios and balancing room revenue

Updating social media promotions

Refilling minibar inventory

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is meant by the term "bucket check" in the front office?

Verifying that all registration cards match the occupancy report

Checking if the hotel has fire buckets

Auditing kitchen waste reports

Inspecting the bellboy's luggage storage

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What action should be taken if a VIP guest arrives before check-in time and no rooms are available?

Offer alternative room or upgrade if available

Cancel their booking

Charge an early check-in fee automatically

Transfer them to another hotel without

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The basic for creating Expected Arrival is data organiting from...

registration form

registration card

reservation form

reservation letter

guest in the house

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