H rev 12

What is the term that describes the transfer of pathogens from one surface to another?

• Cross-contamination

• Temperature abuse

• Unsafe purchasing

• Poor personal hygiene

The spirit of hospitality is

• a mindset.

• a product.

• a sector.

• an experience.

What is the main purpose of a Destination Management Organization?

• Schedule events in their area

• Attract visitors to an area

• Provide visitor tours

• Create jobs

What department sets the groundwork that makes sales happen?

• Engineering

• Housekeeping

• Marketing

• Maintenance

What does the letter H represent in the acronym HACCP?

• Hospitality

• Hazard

• Habits

• Health

What is an example of a feeder program for recruiting employees?

• Vocational

• Job fair

• Interview

• Training

What type of standard operating procedures (SOPs) ensure consistency across all hotels, restaurants, or theme parks and cover everything from what items go in guest rooms to how to complete specific reports?

• Company

• Management

• National

• Brand

Management and staff in hotels primarily use internal surveys to…

• better understand the hotel's strengths and weaknesses.

• help determine the AAA Diamond Rating.

• add to Forbes Travel Guide to determine star rating.

• be the one standard guests can rely on.

Providing a strategic link between the community and the organization that in turn further promotes the brand is known as

• brand equity.

• public relations.

• market testing.

• value proposition.

Which banquet position is in charge of cleaning and maintaining wares and equipment?

• Chef

• Steward

• Banquet setup

• Sales