Communication

1. The main purpose of communication is to:

• Show authority

• Influence others and gain information

• Maintain control

• Entertain others

Intrapersonal communication refers to communication:

• Between two individuals

• Within oneself

• Among a group of people

• Between teams

Encoding in communication means:

• Translating the message into thoughts

• Selecting symbols or words to convey a message

• Receiving and interpreting a message

• Providing feedback

4. 4. Which of the following is a barrier to effective communication?

• Active listening

• Probing and challenging

• Clarifying

• Being specific

5. Trustworthiness in professional communication means:

• Being defensive

• Relying on others to lead

• Being honest, reliable, and consistent

• Avoiding eye contact

6. Which of the following is not a mode of communication in healthcare?

• Verbal

• Non-verbal

• Electronic

• Psychological

7. The tone of voice in verbal communication is important because it:

• Shows the speaker’s social status

• Influences how the message is perceived

• Replaces non-verbal cues

• Should always be loud and firm

8. An open posture during communication conveys:

• Defensiveness

• Lack of interest

• Approachability and attentiveness

• Authority

9. Which of the following is an advantage of electronic communication in healthcare?

• Reduced accessibility

• Speed and cost-effectiveness

• Increases miscommunication

• Reduces teamwork

10. Eye contact in communication generally conveys:

• Anger

• Engagement and trust

• Distraction

• Superiority