Problem Solving Pre-Test

What does it mean to be objective in a work situation?

• Making decisions based on personal beliefs

• Ignoring others’ input

• Considering facts without bias

• Agreeing with your supervisor no matter what

Which of the following is an example of objective feedback?

• I don’t like your attitude.

• You’re always wrong.

• You missed the deadline by two days.

• I just feel like you aren’t trying.

Why is accepting feedback important in the workplace?

• It shows you are argumentative

• It helps you build enemies

• It allows you to grow and improve

• It gives you a reason to quit

What’s a respectful way to respond to constructive criticism?

• You’re wrong.

• That’s your opinion.

• Thanks for the feedback. I’ll work on it.

• Whatever.

Which of the following demonstrates empathy?

• Ignoring a coworker who is upset

• Telling a colleague to get over it

• Listening carefully when someone shares a problem

• Laughing at someone’s mistake

What is a sign that someone is giving feedback based on opinions instead of facts?

• They cite specific data or examples

• They use emotional language like I hate when you…

• They describe measurable results

• They mention deadlines and productivity

When giving feedback, what should you focus on?

• The person’s character

• Personal opinions and feelings

• Observable actions and outcomes

• Gossip from coworkers

What is an example of respecting others’ rights in the workplace?

• Taking credit for someone else's work

• Listening without interrupting

• Blaming coworkers for your mistake

• Refusing to share information

How can a worker stay objective during a disagreement?

• Focus on how angry they feel

• Bring up unrelated past events

• Stick to facts and stay calm

• Walk away without saying anything

Which behavior shows that someone can accept feedback?

• Becoming defensive

• Making excuses

• Asking clarifying questions

• Ignoring the feedback