HPC9 (Prelim Part 2)

Who uses computer information within an organization's environment in the tourism and hospitality industry?

• Only managers

• Only non-managers

• Both managers and non-managers

• Only customers

Information is considered a main resource for managers in the tourism and hospitality industry because:

• Because information helps managers and non-managers make decisions and operate efficiently within an organization.

• Because information is only used by managers for personal tasks.

• Because information is not important in the tourism and hospitality industry.

• Because information is only relevant to customers.

Why is the use of business tools, technologies, and other systems important in hospitality and tourism-related businesses?

• To provide quick and efficient services to clients

• To increase the number of employees

• To reduce the need for customer service

• To eliminate competition

What may happen to the operation and functions of a hospitality business if business tools and technologies are not used?

• They may fall short in providing quick and efficient services

• They will automatically improve customer satisfaction

• They will become more profitable

• They will attract more tourists

The absence of business tools and technologies in the hospitality and tourism industry can impact client services in which of the following ways?

• It can lead to slower and less efficient services for clients

• It will guarantee better communication with clients

• It will have no impact on client services

• It will make services more personalized

Which of the following is considered a tangible asset when managing a hotel's newsstand?

• Newspapers

• Employee schedules

• Marketing strategies

• Customer feedback forms

When managing a hotel's newsstand, what is the role of the POS (point of sale)?

• It serves as the cash register for transactions

• It is used to display merchandise

• It is a system for tracking employee hours

• It is a method for advertising promotions

Suppose you are tasked with improving the management of a hotel's newsstand. Which strategy would best utilize the information about tangible assets and guest flow?

• Regularly monitor inventory levels and observe guest purchasing patterns

• Focus only on increasing the number of newspapers available

• Ignore the POS system and rely on manual cash handling

• Allow guests to self-manage their purchases without supervision

Processing and using information effectively in a hotel organization can impact decision making by:

• It helps managers make informed decisions that improve operations.

• It causes confusion among staff.

• It delays the decision-making process.

• It leads to ignoring important reports.

What is the first stage in handling data within an organization?

• Gathering information from various departments

• Processing the data

• Making decisions based on the data

• Disposing of unnecessary data