
HPC9 (Prelim Part 2)
Quiz
•
Hospitality and Catering
•
University
•
Practice Problem
•
Easy
Johnson Vega
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30 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Who uses computer information within an organization's environment in the tourism and hospitality industry?
Only managers
Only non-managers
Both managers and non-managers
Only customers
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Information is considered a main resource for managers in the tourism and hospitality industry because:
Because information helps managers and non-managers make decisions and operate efficiently within an organization.
Because information is only used by managers for personal tasks.
Because information is not important in the tourism and hospitality industry.
Because information is only relevant to customers.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Why is the use of business tools, technologies, and other systems important in hospitality and tourism-related businesses?
To provide quick and efficient services to clients
To increase the number of employees
To reduce the need for customer service
To eliminate competition
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What may happen to the operation and functions of a hospitality business if business tools and technologies are not used?
They may fall short in providing quick and efficient services
They will automatically improve customer satisfaction
They will become more profitable
They will attract more tourists
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The absence of business tools and technologies in the hospitality and tourism industry can impact client services in which of the following ways?
It can lead to slower and less efficient services for clients
It will guarantee better communication with clients
It will have no impact on client services
It will make services more personalized
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is considered a tangible asset when managing a hotel's newsstand?
Newspapers
Employee schedules
Marketing strategies
Customer feedback forms
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When managing a hotel's newsstand, what is the role of the POS (point of sale)?
It serves as the cash register for transactions
It is used to display merchandise
It is a system for tracking employee hours
It is a method for advertising promotions
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