Business Revision U4T2

Change management is a term used to describe the __________ of a transition from one state to another

Is Change management: a planned and structured approach that moves a business from its current state to a desired future state

• Yes

• No

Select the internal environmental factors

influencing the need for change

• Owner/s and

  managers

• Suppliers

• Employees

• Organisational

  culture

• Organisational

  structure

Identify the external operating environmental

factors influencing the need for change

• Suppliers

• Customers

• Competitors

• Owners

What are the external macro environmental factors influencing change

• Socio-cultural

  Technological

  Economic

  Environmental

  Political

  Legal

  Ethical

• Social

  Technological

  Economic

  Environmental

  Portable

  Legal

  Ethical

• Socio-culturally

  Technology

  Economically

  Environmentally

  Politically

  Legally

  Ethically

______ for change is a desired or future state in which the organisation will be after a change has been implemented

Answer explanation

It needs to provide an organisation with a ‘picture’ of what the future business will look like after the change has been implemented, and why the change will benefit the business.

The vision for change can provide both a sense of being and a sense of enduring purpose for a business.

The strategic plan should consider what three key aspects of the change?

• Content, Public, People

• Communication, Process, People

• Content, Process, People

• Content, Process, Place

Answer explanation

• content – this refers to what needs to change. It could be the structure, system, technology, processes, products, services or socio-cultural aspects of the business

• process – a plan for how to achieve the change. It shows how the change will be implemented and the

direction it will take

• people – those impacted by the change. This is the human element of the change and includes people’s

mindset, emotional reaction, behaviour, engagement and the cultural dynamics impacted by the change

A business in the post-maturity stage may require the assistance of what two services to

improve its future performance?

• Consultants

• Employees

• Professional Services

• Directors

Answer explanation

Consultants provide advice on specific areas of a business. They are external experts who are hired by a business to examine efficiency and effectiveness'.

Professional service providers are external to the business. They offer specific knowledge to a business and are experts in their field.

Lewin's change management three-step process to change are: ________, ______, ________

Answer explanation

The process involves these steps:

• unfreeze – melt the ice cube so it can be changed

• change – mould the iced water into a desired shape

• refreeze – solidify into the new desired shape.

This is known as the three-step process of change

Lewin suggests that, if change is required in an organisation, then it must be

melted, reformed into a new shape and then frozen again.

Are Lewin’s change theory and 3-step model correct?
Step 1: The first step involves preparing all stakeholders to accept the change

Step 2: The actual change takes place

Step 3: The changes made are solidified and normalised within a business

• Yes

• No