1.1 Concept of Quality Management and Excellence in Education

A school wants to implement Total Quality Management (TQM). Which plan aligns most closely with the principles described?

• Focus resources on facilities first; student needs can be addressed later.

• Operate each department independently to promote specialization.

• Center decisions on the child; integrate school systems; foster teamwork; practice co-operative management; and provide continuous human resource development.

• Prioritize short-term test score gains above all, with minimal staff training.

A principal aims to motivate teachers for continuous improvement. Based on the rules of quality management, which action is most appropriate?

• Mandate strict procedures without teacher input.

• Modify control and reward systems to give teachers greater responsibility and opportunity to become quality- and learner-oriented.

• Reduce periodic reviews to avoid pressure.

• Limit benchmarking to administrative teams only.

Which statement best captures the section’s central claim about human resources in school management?

• Human resources are secondary to physical infrastructure in schools.

• Human resources are the most important resources for executing effective school management.

• Financial resources alone can achieve educational objectives.

• Technology replaces the need for trained personnel.

According to the material, which sequence correctly represents a core Human Resource Management process in schools?

• Recruitment → Orientation and induction → Training and skill development → Assessment of performance → Motivating → Maintaining relations → Safety and welfare

• Selection → Recruitment → Motivating → Training → Assessment → Safety and welfare → Maintaining relations

• Training → Recruitment → Assessment → Orientation → Motivating → Safety → Maintaining relations

• Assessment → Recruitment → Orientation → Motivating → Training → Maintaining relations → Safety

A department head introduces an innovative program and achieves success. According to Reward and Incentive Management, which response aligns with the guidance provided?

• Ignore the achievement to maintain equity

• Criticize to encourage humility

• Provide recognition such as cash awards, salary increments, promotion weightage, or formal praise

• Require the head to repeat the program without acknowledgment

Which option captures a key distinction of development compared to training?

• Development focuses only on current job performance.

• Development is a narrower concept limited to specific skills.

• Development emphasizes broader outcomes such as attitudes, aptitudes, and outlook.

• Development excludes general knowledge and future positions.

Which objective/merit of in-service training directly targets ethical professional conduct?

• To increase professional efficiency of teachers

• To familiarise with code of conduct and ethics of education

• To broaden the mental outlook of teachers

• To update skills in new technologies

Which benefit of training and development in schools focuses on organizational culture and relationships?

• It improves instruction quality only.

• It enhances decision making but not problem solving.

• It fosters openness, genuineness, and harmony between management and staff.

• It limits collaboration to specialist teachers.

Which quality listed is MOST aligned with a leader serving as a vision-setter and exemplar for the group?

• Model

• Middleman

• Subordinate

• Auditor

In an autocratic (authoritarian) style, which merit is explicitly noted?

• Subordinates have a say in all matters.

• Quick decision making as the leader is the sole decision maker.

• Tasks take longer to complete as all work at their own pace.

• Differences are sorted amicably.