HMPE 3 (Midterm Exam)

What is the primary definition of a "reservation" in a hotel context?

• The act of checking a guest into their room.

• The act of accepting advance booking of rooms for future use.

• A system for managing guest payments and accounts.

• The process of cleaning and preparing a room for a new guest.

A Central Reservation System (CRS) is a computerized tool used to store and distribute hotel information and reach what systems?

• Local booking agencies only.

• The hotel's internal accounting system.

• Global Distribution Systems (GDS) and Internet Distribution Systems (IDS).

• Competitor hotel databases.

According to the document, what is the most important outcome of an efficient reservation process?

• Maximizing the hotel's revenue for the quarter.

• Collecting detailed marketing data from guests.

• Having a guestroom ready and waiting when the guest arrives.

• Ensuring all payments are processed in advance.

Which of the following is an advantage of a manual reservation system?

• It provides up-to-date "real time" information automatically.

• It is cheaper and works in smaller establishments.

• It requires less staff training and knowledge.

• It has higher security than a computerized system.

What is a key disadvantage of using a computerized reservation system?

• It is less accurate than a manual system in larger establishments.

• It takes more time to retrieve and amend guest information.

• It requires an uninterrupted power supply to function.

• It cannot store guest history or preferences.

Which type of customer is generally more price-sensitive and books attractions well in advance of their arrival?

• The business customer.

• The leisure customer.

• The VIP customer.

• The government employee.

Which of the following is a primary reason for travel for a business customer?

• Attending family occasions like weddings.

• Going on a weekend getaway.

• Negotiating a business deal or meeting clients.

• Visiting tourist attractions for pleasure.

Reservations can be received in various ways. Which of the following is NOT listed as a way to receive a reservation?

• In person or over the telephone.

• Through social media direct messaging.

• Via a Global Distribution System (GDS).

• Through a travel agency or a same-chain referral.

When receiving a reservation request, which of the following details is essential to obtain?

• The guest's favorite color.

• The guest's dietary restrictions for the mini-bar.

• The required dates/length of stay and number of guests.

• The guest's past travel history.

What is the main purpose of repeating the reservation details back to the customer?

• To stall for time while the system updates.

• To check that all the information recorded is correct and accurate.

• To try and sell additional services to the customer.

• To fulfill a legal requirement for booking.