PTS Front Office

PTS Front Office

11th Grade

50 Qs

quiz-placeholder

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PTS Front Office

PTS Front Office

Assessment

Quiz

Hospitality and Catering

11th Grade

Practice Problem

Hard

Created by

I Karsa

Used 2+ times

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50 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

  • What is the main function of the Front Office?

  • To cook food

  • To wash dishes

  • To handle guest interactions

  • To clean rooms

  • To manage the restaurant

2.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

  • The Front Office is called “the face of the hotel” because …

  • It handles food and beverage

  • It creates the first and last impressions for guests

  • It manages laundry

  • It controls room rates

  • It manages security

3.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

  • Which section handles room reservations?

  • Cashier

  • Information Desk

  • Concierge

  • GRO

  • Reservation Section

4.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

  • Who assists guests with their luggage?

  • Bellboy

  • Receptionist

  • Housekeeper

  • Cashier

  • Security

5.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

  • What is the duty of a Front Office Manager?

  • Clean rooms

  • Oversee all front office operations

  • Serve breakfast

  • Cook meals

  • Handle laundry

6.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

  • Where is the Front Office located?

  • Restaurant

  • Basement

  • Hotel lobby

  • Rooftop

  • Parking area

7.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

  • What equipment is used for internal and external communication?

  • Photocopier

  • Encoder

  • Property Management System

  • EDC machine

  • PABX telephone system

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