Agenda and Learning Objectives

According to the session’s learning objectives, which outcome should participants be able to achieve upon completion?

• Define unrelated business concepts

• Identify how conflict can manifest in the workplace and ways of effectively managing conflict

• Memorize company history and policies

• Perform advanced financial forecasting

Which statement best defines conflict in the workplace as presented?

• A disagreement that both parties publicly acknowledge at the same time

• A situation where at least one party perceives a conflict and believes an interest or concern is threatened or frustrated

• Any difference of opinion about how to do a task

• Only disputes that have already caused measurable harm

According to the material, conflict can emerge when two parties compete to achieve their goals. Between which of the following can this occur?

• Only between managers and subordinates

• Only between individuals within the same team

• Between individuals, groups, departments, or organizations involving individuals or groups

• Only between departments in different companies

According to the material, unmanaged conflict may lead to which outcome?

• Creativity

• Fresh Ideas

• Problem Solving

• Reduced Productivity

Managing conflict effectively is described as an essential leadership skill to sustain and enhance organizational wellbeing, productivity, and which additional aspect?

• Cost reduction

• Positive work culture

• Market share

• Centralized control

Which major perspective on conflict views organisations as having common objectives and therefore sees any conflict as undesirable and to be avoided?

• Pluralist perspective

• Interactionist perspective

• Unitarist perspective

• Radical perspective

According to the table of conflict expression, which style features straightforward exchanges that explicitly discuss the problem and is likely to lead to resolution?

• Debating

• Arguing

• Disguising

• Undermining

In the table, which style involves vague expressions that indicate differences while parties withhold information and do not say what they mean?

• Debating

• Arguing

• Disguising

• Undermining

Which pairing correctly matches directness and intensity for Debating in the table?

• Low directness–low intensity

• High directness–low intensity

• Low directness–high intensity

• High directness–high intensity

In the model, which dimension concerns how much a party works to satisfy the concerns of the other?

• Assertiveness

• Cooperativeness

• Intensity

• Directness