Stakeholders and Communication in Business — Quiz

Who are stakeholders in a business?

• Only the company’s shareholders

• Anyone affected by the business’s actions or decisions

• Only employees and managers

• Only customers and suppliers

Which of the following is an example of an internal stakeholder?

• Local community

• Shareholders

• Government

• Pressure groups

Which of these is an external stakeholder?

• Employees

• Managers

• Customers

• Owners

Which stakeholder group is most concerned with receiving dividends and an increase in share value?

• Employees

• Suppliers

• Shareholders

• Local community

Which stakeholder is primarily interested in job security and fair working conditions?

• Customers

• Employees

• Suppliers

Which stakeholder is likely to be most interested in the business paying taxes on time?

• The local community

• The government

• Competitors

• Customers

Which of the following best describes two-way communication?

• Information flows from manager to employee only

• Information flows both to and from the receiver

• Communication is sent via email only

• A notice is pinned to a staff board

What is the main advantage of verbal communication?

• It provides a permanent record

• It allows immediate feedback and clarification

• It avoids misunderstandings entirely

• It takes longer to prepare

Which of the following is an example of formal communication?

• A chat in the staff room

• A company newsletter

• A post on social media

• A private text message between colleagues

What is a common drawback of email communication in business?

• It is too fast

• It can be misinterpreted or ignored