Module 3 Week 3 Quiz

What is a common cause of resistance in team members?

• Feeling unvalued or unseen

• Burnout

• Fear of change

• Boredom

What should TSMs do when dealing with disengaged team members?

• Stay calm and direct

• Use a reset conversation

• Check in gently

• Set consequences

Why is it important to differentiate between disengaged and resistant behaviors?

• To avoid micromanaging

• To ensure proper nudge

• To prevent wrong responses

• To maintain power

What are some early warning signs of withdrawal, disinterest, or resistance in team behavior?

• Increased punctuality and enthusiasm

• Missed deadlines and low energy in huddles

• High engagement and proactive communication

• Frequent volunteering for extra tasks

What should TSMs focus on to identify changes in team behavior?

• Ignore small changes and focus on major issues

• Track patterns over time and be curious

• React immediately to every change

• Only listen to verbal communication

What is the purpose of using the GAF Method in team conversations?

• To encourage gossip and vibes

• To provide a structured tool for leadership

• To avoid setting goals

• To increase sarcasm

What is a benefit of Reset Chats according to the text?

• They encourage passive-aggression

• They help defuse sarcasm

• They promote misunderstandings

• They increase team tension

Which mindset shift is encouraged for TSMs to support their team effectively?

• Treat symptoms immediately

• Focus only on external appearances

• Look beneath the surface to solve root causes

• Ignore team member issues

What is the primary focus of the Coaching-First, Consequence-Second model?

• To discipline team members immediately

• To coach first and correct second

• To ignore behavior breakdowns

• To escalate issues without understanding

Which of the following is NOT a step in the Coaching-First 3-Step process?

• Start with curiosity and care

• Clarify the expectation or standard

• Escalate immediately without any shift

• Offer support and clarity before compliance