Chapter 10 Management Functions

Who typically carries out the management process?

• Customers

• A supervisor, manager, or management team

• Shareholders only

• External consultants only

The management process is key to completing a task in what manner?

• Slowly and carefully

• Effectively and efficiently

• Creatively and experimentally

• Independently and silently

Which option best captures the idea of efficiency as described?

• Achieving results without wasted energy or effort

• Choosing the most innovative idea

• Spending more to get better quality

• Focusing only on long-term goals

Efficiency refers to the relationship between which two elements?

• Supervisors and employees

• Inputs and outputs

• Leaders and followers

• Costs and prices

External environmental factors are outside a company’s control. Which is an example provided?

• Strength of employees

• Social influences within the firm

• Government regulations

• Leadership style

What begins the control planning process?

• Measuring performance

• Establishing objectives and standards

• Comparing results

• Taking corrective action

In establishing standards, which statement best describes output standards?

• They measure work efforts

• They measure results such as quality, quantity, cost, and time

• They focus on employee attitudes

• They only apply to service industries

Analyzing deviations should indicate possible courses of action for:

• Cost cutting only

• Improvement or correction

• Employee replacement

• Marketing expansion

What defines micromanagement according to the notes?

• Delegating most tasks to team leads

• Closely controlling every step of employees’ work with little employee freedom

• Setting high-level goals and letting teams choose methods

• Providing resources but avoiding direct oversight

Which list shows the core management functions described in the material?

• Planning, Organizing, Staffing, Leading, Controlling

• Planning, Budgeting, Marketing, Selling, Auditing

• Hiring, Training, Motivating, Rewarding

• Designing, Producing, Distributing, Servicing