Customer Engagement Quiz

What happens when customers are not welcomed at the entrance?

• They feel valued

• They may feel ignored and disengaged

• Sales increase

• Staff morale improves

Who should ensure grooming checks on the floor?

• Security

• Team members themselves

• Store leadership

• Cashiers

What is one key daily ritual that impacts sales?

• Evening party planning

• Morning briefings

• Weekly leave approvals

• Monthly budget review

What does â˜Lead by Exampleâ mean in a store context?

• Staying in the back office

• Delegating all tasks

• Being visible and energetic on the floor

• Avoiding customer interaction

What happens when store leadership is not visible?

• Team feels supported

• Energy and discipline drop

• Customer engagement improves

• Targets are achieved faster

How can store leaders influence the team for better results?

• Through authority

• By ignoring them

• Through influence and collaboration

• By reporting them

What drives higher enrollments at billing counters?

• Active follow-up on the process

• Ignoring cashier efforts

• Stock management

• Handling complaints

What is the impact of not reviewing targets daily?

• Team stays motivated

• Missed incentives and lost sales

• Improved customer experience

• Increased enrollments

What is the purpose of a Store Culture Blueprint?

• To plan store layout

• To define rituals, visibility, and influence strategies

• To track inventory

• To manage payroll

Why is grooming and welcoming customers critical for business?

• It improves store aesthetics only

• It builds customer trust and drives repeat visits

• It reduces staff workload

• It has no impact on sales