Quiz Questions - Operations PACE

What is Operations PACE?

• A. It is our McDonald’s consulting program that protects brand standards

• B. It focuses on being customer-led and has a people first approach to improve experiences

• C. It is an enabler for us to drive continuous improvement in operating excellence and consistency

• D. It supports us in closing the restaurant performance gap

• E. All the above

What does Operations PACE support us in doing?

• A. It supports us to place a focus on collaborative support

• B. It supports us to dial up and tailor our coaching and consulting approach

• C. It supports us to embed routines and processes to elevate, and sustain, long-term business results

• D. It supports us in placing a focus on Portal Goal setting to improve opportunities

• E. All of the above

What are the three core elements of Operations PACE?

• A. CFV's, RGRV's, and Food Safety

• B. People, Performance and Process

• C. Evaluation Visits, Support Visits and Operations PACE+ Check-Ins

• D. People, Profit, Planning

How is Operations PACE success measured?

• A. Closing the restaurant performance gap

• B. Improving business performance

• C. Elevating customer and people experiences

• D. All of the above

• E. B and C only

What are the reasons why we have Consulting Categories?

• A.   To understand how the restaurant performance gap is closing

• B. To provide a way to rank restaurants

•   C. To provide a common way of measuring success difor bonuses

• D.  To provide a rectional indication of restaurants which have most headroom for growth

  directional

• E. A and D only

What are the new Consulting Category names?

• A. Focused Coaching, Balanced and Tailored Coaching, Advisory Coaching

• B. Level 1, Level 2, Level 3

• C. Focused Support, Balanced Support, Advisory Support

• D. Focused Group, Balanced Group, Advisory Group

With the new Consulting Categories, what are some of the words and phrases we are removing from Operations PACE?

• A. Segmentation

• B. Rank

• C. Top and bottom

• D. PACE Standing

• E. All of the above

Restaurants with a Focused Support Consulting Category requires coaching and consulting focused on…

• A. Strengthening and elevating routines and processes

• B. Identifying top opportunity root causes

• C. Embedding, strengthening, and/or evolving routines and processes

• D. Setting up and/or embedding routines and processes

• E. B and D only

Restaurants with a Balanced Support Consulting Category requires coaching and consulting focused on…

• A. Strengthening and elevating routines and processes

• B. Identifying top opportunity root causes

• C. Embedding, strengthening, and/or evolving routines and processes

• D. Setting up and/or embedding routines and processes

• E. B and C only

Restaurants with an Advisory Support Consulting Category requires coaching and consulting focused on...

• A. Strengthening and elevating routines and processes

• B. Identifying top opportunity root causes

• C. Embedding, strengthening, and/or evolving routines and processes

• D. Setting up and/or embedding routines and processes

• E. B and D only