5. EC E-commerce Security & Payment

Which statement best explains why e-commerce transactions increase business efficiency?

• They remove the need for customer service staff.

• They allow payments to be processed instantly.

• They eliminate the need for websites.

• They reduce the number of customers.

A customer receives instant confirmation and a digital receipt when paying via an e-wallet. This reflects which advantage?

• Global reach

• Improved customer satisfaction

• Lower transaction costs

• Convenience only

Why does 24/7 accessibility of online payments matter to customers?

• It allows them to negotiate prices anytime.

• It supports shopping without time or location restrictions.

• It reduces product variety.

• It forces businesses to stay open physically.

Which is the main reason electronic payments reduce operational costs?

• They eliminate the need for product packaging.

• They reduce paperwork and manual cash handling.

• They allow customers to pay in instalments.

• They require more staff per transaction.

A business using iPay88 to process thousands of orders with minimal staff benefits from:

• Improved customer satisfaction

• Low transaction costs

• Global reach

• Technical literacy

Which of the following is a benefit of e-payment systems?

• Speed

• Convenience and accessibility
  

• Tax

• Lower costs

A customer buys groceries online during a late-night sale. Which benefit is this?

• Speed

• Convenience and accessibility

• Global reach

• Lower costs

Which factor is most important for building long-term customer loyalty?

• Rare product discounts

• Secure and smooth payment experiences

• High transaction fees

• Complex checkout processes

Why are businesses able to compete internationally using e-payment systems?

• They can increase product size

• They can reach global customers without physical stores

• They can eliminate all taxes

• They can avoid updating websites

Which situation best represents credit card fraud?

• A user forgets their card PIN.

• A hacker uses stolen card details to make purchases.

• A customer complains about a product.

• A bank blocks a legitimate transaction.