MA Ch 44: Written Communications and Mail

Which part of a business letter typically contains the sender’s return address or letterhead and the date written in the format “Month Day, Year” (e.g., January 5, 2016)?

• Inside Address

• Heading

• Signature Block

• Complimentary Closing

In a business letter, which section lists the recipient’s name and address and is single-spaced?

• Salutation

• Body

• Inside Address

• End Notations

Select the statement that best describes the salutation in a business letter.

• An informal greeting that can use first names and nicknames

• A formal greeting such as “Dear Dr. Taylor:” that avoids first names

• A brief summary of the letter’s main points written in sentence fragments

• A closing phrase like “Sincerely,” followed by a comma

Which item is NOT part of the signature block in a business letter?

• Handwritten signature

• Printed name

• Professional title

• Recipient’s street address

Match each business letter component to its description.

• Closing phrase such as “Sincerely,” followed by a comma

• Body

• Main content in single-spaced paragraphs with double spacing between them

• End Notations

• Formal greeting (e.g., “Dear Dr. Taylor:”)

• Salutation

• References like enclosures (e.g., “Enc. 2”), copy notations (e.g., “cc: John Smith”), and initials (e.g., DR/jd)

• Complimentary Closing

Which formatting tip is correct for business letters in this lesson?

• Use a script font and triple-spacing between paragraphs

• Use Times New Roman and center the body vertically with 1–2 inch margins

• Left-justify all paragraphs and use 0.25 inch margins

• Indent the first line of every paragraph and use 3 inch margins

When a business letter continues onto a second page, what should be included in the header of page 2 according to the guidelines?

• Only the salutation and complimentary closing

• Recipient’s name, date, and page number

• Return address and ZIP code

• Subject line in all caps

In the Full Block letter style, how are lines justified?

• All lines centered

• All lines left-justified

• Date and closing centered

• Date and closing right-justified

Which feature distinguishes the Modified Block letter style?

• All lines left-justified

• No salutation or closing

• Date and closing right-justified

• Paragraphs indented

According to the lesson, which feature defines the Simplified letter style?

• Subject line in all caps with no salutation or closing

• Handwritten signature placed at the top of the letter

• All lines centered with double underlines

• Date omitted and complimentary closing expanded