Karl manages a division of a greeting card manufacturer. He attends a conference and receives advice from four experienced managers. Based on what you have read, which piece of advice should Karl take?

Make the company a global organization so it can benefit from emerging markets.

Make the company a local organization so it can be protected from new competitors.

There will always be competitors, so focus on long-term demographic trends instead of worrying about the competition.

There will always be demographic changes, so focus on beating competitors instead of analyzing customer trends.

Barb manages an international supply chain. She is concerned because the company's revenues and profits have dipped recently. Some of the managers she supervises say that the problems have to do with the general environment in which the company operates, while others insist that the problems are related to the task environment. What step could Barb take to determine whether the general environment, the task environment, or both are at the root of the problem?

Barb could tell a researcher to find out whether recent financial changes relate to the economy in general or to the company's specific fields and locations.

Barb could interview suppliers to determine what problems (if any) they have with distributors.

Barb could direct one of her employees to research whether the problems are economic or political in nature.

It's impossible to differentiate the task environment from the general environment, so Barb can't do anything in this situation.

Mathew is interviewing for a management job with an international manufacturer. One of the interviewers asks him whether he would rather focus on the task environment or the general environment in this management position. What is the best answer for Mathew to give?

"I'd like to focus on the task environment because it has the most immediate and direct effect on managers, so I could make a real difference."

"Focusing on the general environment interests me because I want to improve the organization's ability to obtain inputs and dispose of outputs."

"I can focus on both because the task environment and the general environment are basically the same thing."

"Since companies are becoming more homogeneous because of globalization, neither the label 'task environment' nor 'general environment' really applies anymore."

Sheng is a management consultant. He is working with a well-established software developer that has employees in four countries. Sheng has noticed that senior management at the company excels at managing suppliers and competing with rivals. However, the managers know little about new laws related to software in the countries where they do business, and they have not focused on the fact that the company's customer base is aging. What should Sheng suggest in his report to the company CEO?

Keep up the good work as far as the task environment is concerned, but put more time, resources, and expertise into addressing the general environment.

Instead of monitoring the task environment, spend time and money addressing the general environment.

Instead of monitoring the general environment, spend time and money addressing the task environment.

Relocate all of the company's offices, plants, and jobs to one country so the task environment and general environment become the same.

Rose Lynn is a senior manager for an international chain of fitness centers. Two suppliers provide exercise machines for her company. What is the best advice on how Rose Lynn should manage her suppliers?

Seek out potential new suppliers who can meet or exceed the quality standards of existing suppliers.

Keep the relationships as they are and focus on other matters, since suppliers are not essential to this type of organization.

Eliminate one of the suppliers based on the quality of machinery and speed of shipping.

Eliminate one of the suppliers based on the lowest total price for each machine.

A supplier's bargaining position is strong when

the input is vital to the organization.

there are a large number of suppliers for an input.

the supply is not protected by a patent.

Chicago Systems manufactures computer chips and is based in the United States. This year the company has begun working with suppliers in other countries, but the suppliers' quality levels have been erratic and prices high. Based on what you have read, what is the most cost-effective way to combat this problem?

Hire a broker or intermediary in a supplier's country to determine if that country has a supplier capable of keeping quality standards high.

Fire all the suppliers but one, and use the increased amount of work to bargain for a lower cost per chip.

Hire only U.S.-based suppliers so Chicago can take advantage of lower transportation costs and can more closely supervise product creation.

Eliminate all suppliers and create computer chips in house with a specially trained staff.

According to a recent report, many jobs that had been outsourced were brought back to the United States in 2020. One of the reasons for this was

there was a need to shorten supply chains.

it was less expensive to use domestic supply chains.

high unemployment meant there were more jobs to fill in the United States.

civil unrest was causing delays in global supply chains.

Which organization is a distributor?

DHL, an international shipping company

the International Brotherhood of Electrical Workers union

individuals who buy phones for their families

Ruby Tuesday, a "fast casual" restaurant chain

As a new marketing manager, Sean noticed that sales were slipping. He needed to figure out a way for the company to be more responsive to its customers. What is the best advice for Sean?

Segment the customer base into distinct groups, and figure out how to appeal to each group.

Focus on the most profitable customers and give them special benefits.

Exploit opportunities by finding large companies who are interested in becoming customers.

Avoid threats by focusing on customers' enduring tastes and needs.

A firm that has not traditionally been a competitor of Dom’s Tools suddenly creates a new type of product that directly competes with Dom’s products. This is an example of

competitors in the task environment.

demographic forces in the general environment.

suppliers in the task environment.

politics in the general environment.

Lights and Fans manufactures ceiling fans in a small town. Which company is a potential competitor to Lights and Fans?

a maker of floor-level and pocket-sized battery-operated fans

a manufacturer in the same town that pays its workers slightly more than Lights and Fans does

a distributor of ceiling fans to North America, Europe, and Asia

a technical school that trains its students to repair ceiling fans

Which of these is an example of a barrier to entry?

the lack of well-trained employees who have experience in a specialized area

government regulations that set few or no restrictions on establishing a business in that field

the ability to manufacture components or products in small quantities

the ability to specialize in one specific type of product for a niche audience

A new company wanted to enter the consumer products market, but since it was small, it didn’t have the economies of scale larger companies enjoyed. Without these,

the barriers to entry will be high.

it will be easier to create brand loyalty.

In a task environment where there are few competitors, it is

harder to reach economies of scale.

harder to create brand loyalty.

Economies of scale result from actions such as

buying inputs for the products in bulk.

manufacturing products in small quantities.

keeping the demand high by cutting supply.

creating products that are exclusive.

If it is difficult and costly to enter a task environment, then for companies already within that task environment or industry,

it is easier to obtain customers.

it is harder to keep prices high.

If established organizations enjoy significant brand loyalty, a new entrant will

bear huge costs to build customer awareness of its products.

find it neither difficult nor costly to obtain a share of the market.

easily establish itself as another company enjoying brand loyalty.

deter potential competitors from entering the task environment.

Which statement accurately defines brand loyalty?

It is the customers' preference for the products currently in the task environment.

It is the repurchase behavior shown by customers due to the fear of trying a new brand.

It is the perception of customers that some brands are equivalent.

It implies that the brand delivers what it promises.

Quản trị học chương 4

Authored by Lý Chân

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Operating in the global environment is more predictable than operating in the domestic market.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Recent disruptions in the global supply chain during the COVID-19 pandemic are most likely dealt with in the task environment.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When new competitors enter an industry, prices in the industry typically increase.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The greater the economies of scale of existing organizations, the lower are the barriers to entry for new competitors.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Most profit-oriented organizations are threatened during economic downturns, but not-for-profit organizations tend to flourish.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

While the typical organization in the United States emphasizes the importance of the group, the typical organization in Japan emphasizes the importance of the individual.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A shift in the age distribution of the population of the United States is an example of a demographic force that affects organizations in the United States.

true

false

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Quản trị học chương 4

Operating in the global environment is more predictable than operating in the domestic market.

Recent disruptions in the global supply chain during the COVID-19 pandemic are most likely dealt with in the task environment.

When new competitors enter an industry, prices in the industry typically increase.

The greater the economies of scale of existing organizations, the lower are the barriers to entry for new competitors.

Most profit-oriented organizations are threatened during economic downturns, but not-for-profit organizations tend to flourish.

While the typical organization in the United States emphasizes the importance of the group, the typical organization in Japan emphasizes the importance of the individual.

A shift in the age distribution of the population of the United States is an example of a demographic force that affects organizations in the United States.

A government imposes tariffs on imports to protect its industries and workers from inflation.

Governments of countries that resort to raising tariff barriers ultimately reduce employment in their countries.

The norms of a society are written rules or codes of conduct that tell people what they are allowed to do or not do.

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