ETC2

The International Academies of Emergency Dispatch (IAED) recognizes the emergency telecommunicator (ETC) as the first Incident Commander (IC) under the Incident Command System (ICS).

• True

• False

Which of the following lists contains the Four Hallmarks of Distress?

• vicarious tramatization, activity underload, prolonged incidents, varying scheduals

• persistent feeling of fatigue, loss of motivation for the job, negativity, persistent cynicism

• headaches, irritability, burnout, compassion fatigue

• memory loss, confusion, erratic movements, flashes of anger

An effective quality improvement program includes random case review, private individual feedback, open shift/agency feedback, and:

• continuing dispatch education (CDE)

• Critical incident stress debriefing (CISD)

• paid time off (PTO)

• predetermined appropriate punishment (PAP)

IN context of firefighting, what does bunker (or turnout) gear refer to?

• a firefighting suit specially designed to be worn in extreme heat not caused by a structure fire

• a suit used for protection from chemical absorption and respiration hazards

• a self-contained breathing apparatus

• either the basic trousers, boots, and jacket worn by firefighters or the entire combination of personal protective gear

The hysteria threshold refers to:

• callers who don't act on their reflexive reactions during stressful events.

• defensive actions taken by calltakers who have been offended by the caller

• the point at which a caller loses control over her/his actions and emotions

• callers who have calmed down and suddenly become emotional again

A radio turner is used to "turn into" a specific bandwidth signal. Each tuning point is commonly called:

• a repeater

• a channel

• an electromagnetic wave

• an antenna

Within the electromagnetic spectrum, radio waves are the highest energy wave-type.

• true

• false

Quality improvement programs use quality assurance findings to:

• identify the poorest performing employees in order to punish them

• develop strategies and training to help employees improve

• reduce employment redundancies

• post individual case review feedback for everyone to see

When an ETC is having trouble communicating with a caller who primarily speaks a foreign language, the ETC should:

• talk louder

• ask the caller to repeat the information

• obtain foreign language support, if available

• politely explain to the caller that s/he can't understand what the caller is saying and then perform a routine disconnection

In an emergency telecommunications context, what does the acronym CAD stand for?

• call assistance and dispatch

• calltakers and dispatchers

• computer-animated device

• computer-aided dispatch