set 3 Question 1 to 30

Universal Containers wants to keep retrieval accurate as product documentation changes frequently. Which approach should the company implement?

• Leave embeddings unchanged even if content is updated.

• Rebuild the search index.

• Manually delete the stale data chunks.

When a verified customer in a help center says, “I want to upgrade my service plan,” an AI agent needs to complete the following asks: - Verify identity and entitlement. - Create a new quote. - Calculate a prorated upgrade amount. - Escalate to an Account Executive (AE) only if the reorder exceeds US$25,000. Which type of agent should an Agentforce Specialist build to support this use case?

• A. Service Agent to resolve the case end-to-end and create a new opportunity for the sales team

• B. Sales Agent to handle the upsell and large-deal escalation

• C. Employee Agent to orchestrate internal logistics and finance

Coral Cloud Resorts needs to ensure its booking agent executes actions in a specific sequence: First retrieve available sessions, then verify customer eligibility, and finally create the booking. The current implementation allows the large language model (LLM) to execute these actions in any order, causing booking failures. Which approach should an Agentforce Specialist implement?

• A. Write comprehensive topic instructions detailing the exact sequence of actions using numbered steps and explicit ordering requirements for the reasoning engine to follow during booking workflows.

• B. Create custom variables that store completion status for each step, then implement conditional filters on subsequent actions requiring previous variables to be populated, ensuring deterministic execution order.

• C. Configure topic, classification description, and action instructions with priority levels and sequence indicators to guide the reasoning engine in selecting the correct action order automatically.

Sales reps at Universal Containers should not be able to create or edit prompt templates. Which permission set should an Agentforce Specialist assign to the sales reps?

• Prompt Execute User

• Prompt Template Manager

• Prompt Template User

Which statement explains why a company might prefer a hybrid search index in Data Cloud for Agentforce?

• Hybrid search indexes process queries faster than vector search because they eliminate the need for semantic embedding.

• Vector embeddings in hybrid search are prefiltered by keyword matches, reducing computational overhead and improving response accuracy.

• Hybrid search indexes support both literal keyword matches and semantic recall, useful when queries mix specific terms and intent.

What is the purpose of applying filters in a custom retriever configuration?

• Filters narrow the search results by applying up to 10 conditions based on fields defined in the search index, thereby enhancing the relevancy of the content returned.

• Filters automatically encrypt and mask sensitive fields in the search index to ensure that only non-confidential information is retrieved for public queries.

• Filters reformat and aggregate multiple documents into a single summary output to streamline and unify retriever output for more efficient and accurate AI grounding.

The Agentforce Specialist for Cloud Kicks wants to create an agent that will allow the sales staff to schedule their daily tasks, and assist in providing detailed explanations behind prices and deals of the products. Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

• Service Agent

• Sales Agent

• Employee Agent

An Agentforce Specialist is creating a custom agent action. The topic is selected correctly, but the action is not. Which setting should the Agentforce Specialist test and iterate on to ensure the action performs as expected?

• Classification Description

• Action Scope

• Action Instructions

Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

• The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

• The Agentforce Service Agent user is not assigned the correct Agent Type License.

• The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.

Coral Cloud Resorts is about to start testing its concierge agent with guests. Which metrics should be captured to monitor the performance, correctness, and user experience?

• Agent performance, token usage, and conversation duration

• Response performance, tone, and CSATs

• Response times, accuracy and relevance of answers, and resolution success