Digital Banking

Which statement best describes the shift from traditional banking to digital banking?

• Emphasis on customer experience, partnerships, and data-driven decisions
• Dependence on physical branches
• Focus on internal efficiency only
• Priority on interest income

In a platform economy, where does scale primarily come from?

• Regulatory protection
• Networks and ecosystem participation
• Asset ownership
• Branch expansion

Embedded finance mainly refers to:

• Banks embedding fintechs internally
• Automation of internal banking processes
• Financial services integrated into non-financial platforms
• AI-based customer service

What is a key benefit of open banking enabled by APIs?

• Reduced competition
• Full data ownership by banks
• Slower innovation cycles
• Faster innovation through collaboration

Why does digital transformation often fail in banks?

• Lack of customer interest
• Weak regulatory frameworks
• Misalignment of assumptions among leaders and teams
• Insufficient digital channels

Which role gives a bank the highest control over customer experience in an ecosystem?

• Service provider
• Infrastructure utility
• Compliance partner
• Platform orchestrator

In digital banking, data is best described as:

• A reporting requirement
• A marketing output
• A substitute for trust
• A strategic asset

What is the primary value of AI in digital banking beyond chatbots?

• Decision-making support through analytics and prediction
• Workforce replacement
• Branding improvement
• Customer self-service only

Which factor most strongly builds digital trust?

• High interest rates
• Security, transparency, and reliability
• Product variety
• Speed of innovation

How do digital trends typically affect bank revenue models?

• Eliminate interest income
• Reduce all fees
• Shift toward fee-based, ecosystem, and service income
• Depend only on lending growth