Business Communication MCQs — Worksheet Extraction

Which of the following is the best advice for writing a message refusing a request?

• Cite the reader or other benefits when appropriate.

• Whenever possible, cite company policy for bad news because most people are willing to accept this reason.

• Always be as specific as possible when explaining the reason.

• Do not present reasons for bad news; instead, focus only on presenting it sensitively.

Decoding is:

• The process of converting the sender’s ideas into a message.

• None of the answers is correct.

• The process of sending information from the receiver to the sender.

• The process by which the receiver interprets and understands the message transmitted by the sender.

To attract attention and interest in the introduction of a presentation, the speaker should:

• Say: “I’m not used to presenting, so please forgive any mistakes.”

• Say: “This topic is boring; honestly, I’m not interested in it either.”

• Choice a is correct, choice b is incorrect.

• None of the answers is correct.

If you open a business message with bad news, you:

• May cause the reader to stop reading or listening.

• Are more likely to make the reader accept the bad news.

• Are demonstrating sensitivity.

• Have used the best strategy because you appear to have the advantage.

The body of an effective request letter should include:

• An exact sequence of what happened and who you blame.

• A subtle reference to your lawyer or a better business bureau.

• An explanation of the problem with necessary details.

• Enough threatening language to prove your point.

Before attending a job interview, an applicant should prepare by:

• Learning about the people who will conduct the interview.

• Learning about types of job interviews.

• Learning about the interview type used by the recruiting organization.

• All of the above.

When KFC promoters in China used the slogan “finger-licking good,” which translated as “eat your fingers,” to avoid similar problems, communicators must:

• Choose an appropriate communication channel.

• Choose appropriate words or symbols as part of the encoding process.

• Decode the message correctly to facilitate understanding.

• Provide means to ensure reliable feedback.

Major issues to consider in audience analysis include:

• Audience composition and size.

• Possible audience reactions.

• Audience knowledge level and relationship with the speaker.

• All of the above.

The “A” principle in writing techniques refers to:

• Accuracy; Brevity; Completeness

• Accuracy; Brevity; Clarity

• Accuracy; Brevity; Courtesy

• Accuracy; Brevity; Correctness

When analyzing the relationship between the audience and the speaker, which basic issues should be considered?

• Whether the audience frequently responds to the speaker.

• Whether the audience is friendly or unfriendly toward the speaker.

• The speaker’s status relative to the audience.

• All of the above.