Introduction: Digital Kiosks Do Now

Which option best describes a customer advantage of using self-order digital kiosks in fast-food restaurants?

• More steps required to complete an order

• Less choice compared to the printed menu

• Higher menu prices for popular items

• Shorter waiting times during busy periods

Which business disadvantage can result from introducing self-order kiosks?

• No need to train staff ever again

• Guaranteed faster service at all times

• Instantly perfect order accuracy always

• Initial costs for hardware and maintenance

What is the best description of a kiosk in the context of retail technology?

• A large, shared counter with multiple cashiers

• A small, stand-alone booth for business tasks

• A backroom server used for staff scheduling

• A mobile cart moved between low-traffic aisles

Which example most clearly shows a kiosk used in fast-food ordering?

• Delivery driver using a phone app

• Manager counting cash in the office

• Person serving at a traditional till counter

• McDonald’s self-service touch-screen station

By 2020, what adoption goal did the fast-food chain set for its US locations?

• Every store removing all cashier positions

• Few stores adding extra dining room staff

• Most stores installing ordering kiosks

• Some stores testing mobile-only payments

A poll reported 78% of diners felt less inclined to visit restaurants with automated kiosks. What conclusion fits this data?

• Customer sentiment toward kiosks can be skeptical

• Most diners strongly prefer cashier-only service always

• Automation guarantees higher store traffic everywhere

• Polls prove kiosks eliminate staffing needs

Look at the mall directory kiosk shown. What is the most common purpose of this type of kiosk?

• Provide directions and store locations

• Scan paper tickets for entry

• Offer free public Wi‑Fi signup

• Process cash payments for items

Which option is a realistic technological alternative to a coffee shop self‑service ordering kiosk?

• Printed flyers with promotions

• A paper survey about menu items

• A mobile app for placing orders

• A wall clock showing pickup times

From the collage, which location is LEAST likely to use a digital kiosk for customer self‑service?

• Supermarket self‑checkout

• Outdoor playground area

• Hotel reception desk

• Gas station pump area

Which task is most commonly supported by healthcare information kiosks?

• Assisting with patient check-in at clinics

• Displaying campus maps for new students

• Scheduling passport appointments at embassies

• Advertising seasonal sales in supermarkets