css oral questioning

What are the causes why the computer displays black screen and produces no beeps when power is turned on? What should you do to correct the situation?

• Probably the problem/issue is the RAM, check the RAM by removing it. Clean the RAM and install it back to the RAM slot.

• The issue is always with the monitor, replace the monitor to fix the problem.

• The computer needs a new hard drive, install a new hard drive to resolve the issue.

• The power supply is always faulty, replace the power supply to correct the situation.

What could be the other cause is RAM (Memory) is not the issue, and what should you do to solve the problem?

• Probably the VGA port (do the CMOS reset). If not, check the VGA cable and try to replace. Or, try a working Video Card to test.

• Replace the motherboard immediately without checking other components.

• Format the hard drive and reinstall the operating system.

• Increase the power supply wattage without checking connections.

If a user forgot his/her password, how are you going to change the password? Enumerate the steps in changing the password.

• If the user’s computer is a local computer (not a member of a domain server) and if the OS is Windows 10, go to settings, then go to Accounts and from there we can change the password. If the user is a Domain User, need to go to Active Directory Users and Computers, right Click the User then click Reset Password.

• Restart the computer and the password will be automatically reset.

• Contact the internet service provider to change the password.

• Use Task Manager to change the password directly from the running processes.

What can you do to avoid overheating of devices like the CPU(processor) or the devices that also produces heat.

• For the processor, apply thermal paste. If there are other devices installed on the system unit, add more system fan on the rear and on the side cover as well.

• Ignore the heat and continue using the device.

• Remove all cooling fans from the system unit.

• Cover the device with a cloth to keep it warm.

After moving the computer from one place to another, you’ve noticed that the monitor has no more display but the power indicator is on. What will you do?

• Check the VGA cable connection.

• Restart the computer without checking anything.

• Replace the monitor immediately.

• Ignore the issue and continue using the computer.

What will you do to avoid power supply overloading?

• Make sure the power supply is enough for all the components installed in the system unit such as hard drives, processor and expansion cards like video card and sound card. If the current power supply is not enough, then upgrade is a must.

• Ignore the power requirements and use any available power supply.

• Install more components without checking the power supply capacity.

• Reduce the number of components regardless of their power needs.

What are the causes if the printer is not responding?

• Possible causes can be driver problem, software issues, hardware failure and overuse. Also the connection from the printer to the computer.

• Printer not responding is always due to low ink levels only.

• Printer issues are only caused by paper jams.

• Printer not responding means the printer is out of warranty.

What are the possible causes if the computer system does not boot?

• Possible causes are Loose/Frayed Power Cords, Failing Power Supply, Memory Failure, Motherboard failure, Hard disk drive failure, loose or corrupted internal cables, Bad CPU or GPU.

• Possible causes are outdated software, slow internet connection, incorrect screen resolution, missing printer drivers.

• Possible causes are improper keyboard layout, unresponsive mouse, low speaker volume, incorrect wallpaper settings.

• Possible causes are expired antivirus subscription, blocked websites, incorrect time zone, missing browser extensions.

What do you call a pool of open source applications?

• Repository

• Database

• Library

• Archive

If there is no internal/external optical drive (DVD), what will you use the install the OS?

• at least 8GB flash drive

• external hard disk

• Bluetooth device

• printer