Chapter 01 Thriving in a Digital, Social, and Mobile Workplace

Examples of nonverbal communication include facial expressions, eye contact, and _______.

• taking notes

• speaking in a loud voice

• posture

• appropriate dress

Which of the following statements is an accurate description of nonverbal communication?

• Nonverbal communication comprises very little of a message that is sent or received.

• When verbal and nonverbal messages contradict, receivers believe that the verbal message is more accurate.

• Meanings of nonverbal behaviors are often influenced by the communication context and by one's culture.

• Nonverbal communication applies to only intended messages.

Most people think that the best predictor of a speaker's true feelings is their _______.

• facial expressions

• posture

• gestures

• eyes

Which of the following statements about posture and gestures is accurate?

• The meaning of some gestures can vary among cultures.

• Gestures are only movements without meaning attached to them.

• Leaning towards a speaker suggests boredom and disinterest.

• Erect posture tends to convey rigidity and stubbornness.

Every country has a unique culture or common heritage that _______.

• teaches its members how to behave and conditions their reactions

• results from a common gene pool

• is created by a structured educational system

• comes from an orderly system of government and laws

The five dimensions of culture are: power distance, individualism, context, time orientation, and _______.

• tolerance

• collectivism

• communication style

• space orientation

The most important cultural dimension is _______.

• power distance

• communication style

• time orientation

• context

Which of the following is a common trait of a business communicator from a low-context culture?

• Valuing group membership

• Preferring indirect verbal interaction

• Placing emphasis on written information

• Relying on context and feeling

Communicators from North America, Scandinavia, and Germany tend to be logical, analytical, and action oriented. They also depend little on the context of a situation to convey their meaning. These communicators represent what kind of culture?

• High-context

• Primitive

• Ancient

• Low-context

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of _______.

• individualism

• power distance

• communication style

• time orientation