Chap 8 9 - Intro to BA

What is the purpose of an organization chart?

• To show company profits and expenses

• To display market competition

• To visually represent relationships, responsibilities, and reporting lines within an organization

• To track employee attendance and performance

Departmentalization refers to:

• A) A method of monitoring employee performance.

• B) Dividing organizational functions into separate units.

• C) Assigning managers to multiple departments.

• D) Rotating employees across different jobs

Mc Donald allows branch managers in the local market like Vietnam, India to make decision about menu and sale campaign. This is called:

• decentralization

• centralization

• bureaucracy

• autocratic

To better organize his lawncare business, Steven is dividing each job into several parts. Mark is the fastest on the riding mower, Manny can rake up every tiny piece left on the lawn, and Steven is a master edger. If he assigns employees to their best strength, what would this action exemplify?

• job specialization

• departmentalization

• delegation of authority

• economies of scale

The line of authority that moves from the top of a hierarchy to the lowest level is called the _____

• chain of logic.

• chain of command.

• organizational chart

• hierarchy

The optimum number of subordinates a manager can supervise is referred to as the _____

• manager-subordinate ratio.

• chain of command.

• employee quota.

• span of control

In a _____ organization, specialists from different parts of the organization are brought together to work on specific projects but still remain part of a line-and-staff structure.

• Line

• Line-and-staff

• Matrix

• Cross-Functional

Merchants Bank organizes its loan operations based on the market served: consumer, small business, or nonprofit organizations. Departmentalization based on _____ allows Merchants to better serve borrowers with different needs.

• function

• geography

• process

• customer group

Which of the following is NOT included in line-organization?

• A) Line manager

• B) Human Resources Department

• C) Employees

• D) Leaders

In a _____, groups of employees from different departments work together and share responsibilities on a long-term basis.

• cross-functional self-managed team

• line-and-staff organization

• line organization

• matrix-style organization