Multiple Choice Section

Multiple choice: Choose the one alternative that best completes the statement or answers the question. The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

• Tellier phenomenon.

• Stevenson phenomenon.

• Pareto phenomenon.

• Irwin phenomenon.

• Adam Smith phenomenon.

Multiple choice: Choose the one alternative that best completes the statement or answers the question. Measurements taken at various points in the transformation process for control purposes are called:

• budgets.

• feedback.

• controls.

• plans.

• directions.

Multiple choice: Choose the one alternative that best completes the statement or answers the question. Which is not an area of significant difference between manufacturing and service operations?

• customer contact

• measurement of productivity

• forecasting demand

• labor content of jobs

• uniformity of input

Multiple choice: Choose the one alternative that best completes the statement or answers the question. Two widely used metrics of variation are the ______ and the ______.

• productivity ratio; correlation

• mean; standard deviation

• standardized mean; assignable deviation

• randomized mean; standardized deviation

• normal distribution; random variation

Multiple choice: Choose the one alternative that best completes the statement or answers the question. Buying goods or services instead of producing or providing them in-house is called:

• entrepreneurship.

• outsourcing.

• downsizing.

• internationalization.

• vertical integration.

Multiple choice: Choose the one alternative that best completes the statement or answers the question. Business organizations consist of three major functional areas which, ideally:

• are mutually exclusive.

• support one another.

• do not interface with each other.

• function independently of each other.

• exist independently of each other.

Multiple choice: Choose the one alternative that best completes the statement or answers the question. Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's:

• division of labor.

• outsourcing.

• market development.

• external process orientation.

• internal supply chain.

Multiple choice: Choose the one alternative that best completes the statement or answers the question. Budgeting, analysis of investment proposals, and provision of funds are activities associated with the ______ function.

• marketing

• purchasing

• internal audit

• operation

• finance

Multiple choice: Choose the one alternative that best completes the statement or answers the question. Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

• supportability

• sustainability

• marketability

• transportability

• perishability

Multiple choice: Choose the one alternative that best completes the statement or answers the question. Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors?

• quality management

• supply chain management

• pollution control

• competition from foreign manufacturers

• technological change